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Sales & Customer Support Co-ordinator

Posted 11 April by Brakes Group Featured Ended

Sales & Customer Support Co-ordinator              

Brakes Group is a leading supplier to the foodservice sector in the UK, Ireland, France and Sweden. The Group is committed to provide its customers with outstanding service, products and foodservice solutions, its people with a ‘great place to work’ and its suppliers with a great company to partner.

Owned by Sysco, the world’s leading foodservice company, Brakes Group comprises a family of specialist businesses which are able to deliver everything the caterer needs. It provides a professional, friendly regional service supported by a national network of depots, which ensures it offers an exceptional and individual service to each and every one of its customers

Role Purpose Statement

To provide high-level customer support both internally and externally ensuring that all agreed service levels are achieved and to provide timely and accurate reports to Sales, Finance and Customers. Responsible for the maintenance of customer pricing structures and supporting the Price Review Process.  

Key Accountabilities & Responsibilities

  • Producing and issuing period end sales reports for Customers & Account Managers ensuring the figures are issued timely and accurately

  • Producing business reviews for key customers upon request

  • Producing and analysing bespoke customer sales reports

  • Provide bespoke internal Sales Management reporting upon request

  • Assisting and providing Account Managers with data to identify growth opportunities

  • Maintaining Customer Contracts, ABL’s, discounts and pricing, ensuring all pricing is input timely and accurately

  • Producing customer specific data including hierarchy maps, rebate files, price lists.Ensuring that all are accurately maintained

  • Dealing with queries from Customers, Customer Services, Telesales, and Account Managers, to help find a swift resolution

  • Completing Nominated line forms in accordance to the business process.Tracking the progress of the Nominated line and giving the Account Manager weekly updates of Nominated lines through to completion

  • Co-ordinate the Tender process by completing pre- questionnaires and completing Tenders

  • Follow the Price Review Process by liaising with Account Managers and ensuring that deadlines are met

  • Supporting Account Managers by providing data needed to complete FE’s, performance reviews, proposals

  • Support Account Manager with product matching exercises as part of new business opportunities

  • Raising credits and debits to rectify pricing issues upon request

  • Attend sales meetings and customer meetings upon request, to support the management of the account

  • Working closely with colleagues to ensure best practice and providing support to colleagues when required

    • Performance Indicators

  • Completeness and accuracy

  • Achieving agreed service levels

  • Feedback from Account Managers and Customers

  • Feedback from Line Manager

Knowledge, Skills & Experience


  • Ability to perform under pressure and meet short deadlines

  • Able to demonstrate attention to detail and accuracy

  • To enjoy working and contributing to a team

  • Good Education

  • Previous Customer Service experience

  • IT literate, Intermediate knowledge of MS Excel and can demonstrate a good understanding of Excel formulas


  • Good commercial awareness

  • Able to interpret Sales & Margin data

  • Able to demonstrate numerical and analytical skills

Brakes Group is committed to reducing the environmental impact the business has on both the communities it serves and the countries it operates in. It has ISO 14001 accreditation - an internationally recognised standard for environmental performance.

Brakes Group operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Brakes UK uses a third party to undertake a number of checks. Any offer of employment made by Brakes UK would be conditional upon receiving a satisfactory; reference, identity document(s), basic DBS certificate and basic credit check.

Reference: 34857904

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