Sales Customer Service Executive

Sales & Customer Service Executive

Location

Kensington, London

Role Summary

Hotel Liaison

This is an exciting role working with the Customer Service team in Kensington and looking after an established relationship with all hotels in London, and becoming an integral member of a highly motivated and friendly team.

Two days a week will be working at increasing our exposure at hotels in Central London, who we have a long-standing relationship with. This involves visits, paying commission and attending the networking meeting with concierge the first Thursday of every month

Responsibilities

office

• Proactively manage and respond to all inbound telephone and email sales enquiries from all our websites and reservation engines.
• Proactively deal with all leads and professionally convert all enquiries.
• Provide excellent customer service throughout the experience for both corporate and high-net-worth retail customers.
• Respond to queries in a timely and professional manner.
• Adopt a flexible approach.
• Provide accurate information to all customers.
• Qualify potential customers and manage risk.
• Provide support at the front reception desk with face-to-face interaction with our customers

Qualifications/ Requirements

• Competent with Outlook, Excel, and Word
• Excellent organisational and administrative skills
• Attention to detail.
• A calm and analytical approach to problem-solving
• Excellent communication, and interpersonal skills with the ability to work effectively with people at all levels of the organisation.
• Ability to quickly identify and prioritise issues, create solutions and meet deadlines.
• Ability to work under pressure.
• Ability to build strong relationships with internal teams and external customers.
• Must hold a Driving Licence

We are looking for candidates who have preferably worked in sales and/or customer service roles previously, although consideration will be given to candidates from other closely related sectors.