Sales Assistant

Posted 10 April by Head Start Recruitment Ltd


JOB TITLE: Sales Advisor

REMUNERATION: OTE £25k - £60k (genuine potential earnings, including basic

annual salary of £15,750 per annum - incrementally rising to a maximum of

£17,409 per annum after four years, together with generous bonus/incentive


Optional Private Medical Insurance is available after an initial period of three


A £500 retainer bonus is payable for the first 3 complete months or the Sales

Advisor's bonus whichever is the greater.

HOLIDAY ENTITLEMENT: 20 days per annum, increasing by one day (after two

years' service) to 21 days, and thereafter one additional day per annum to a

maximum of 25 days.


  • Monday to Friday from 09:00 to 17:00 (but this may vary in start and finish

times between 08:00 and 18:00)

  • Plus one day per weekend from 09:00 to 17:00 (but this may vary in start

and finish times between 08:00 and 17:00)

  • Optional lieu day off for every two weekend days worked (to be taken

during week days only, subject to rota requirements)

  • One complete weekend off at regular intervals, subject to sufficient staffing



  • Responding to incoming telephone enquiries generated by our extensive

marketing campaigns, the objective is to sell personal vehicle registration

numbers to enable us to maintain its position as market leader.

  • To meet / exceed regularly set sales targets.


  • To maximise sales by the effective handling of customer enquiries using

positive listening, questioning, influencing and negotiating techniques to

best match customers' requirements.

  • To ensure that all incoming telephone calls are handled in a timely and

professional manner to meet / exceed targets for levels of productivity and

performance in the call centre.

  • To develop a thorough understanding of our rules, services and processes

along with a clear knowledge of our intranet sales system.

  • To deliver quality customer service, by ensuring that customers' needs are

identified, met and exceeded wherever possible.

  • To embrace change and adapt positively and professionally to changes

within our systems and procedures.

  • To ensure that all communication and training is fully understood and

converted to enhance working practices, levels of customer service and


  • To be a team player who uses initiative and actively contributes,

participates, communicates and competes in the team environment.

  • To display consistently excellent timekeeping and a flexible approach to

working hours.



  • Strong selling, negotiation and influencing skills
  • Excellent listening and communication skills
  • Good self-motivator able to work on own initiative with minimum supervision
  • Sound customer service skills
  • Professional in appearance, manner and attitude
  • Articulate, literate, numerate and computer-literate
  • Experience of selling within a call centre environment

NB: Appointment to the post is subject to the successful completion of

our internal, ten-day induction/training programme, a six-month

probationary period, acceptable reference requests and CRB check.

Required skills

  • Strong selling and negotiation skills

Application questions

Strong sales and negotiation skills?
Experience of selling within a call centre environment?

Reference: 34863997

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