Sales and Service Advisor - Part Time 12 Month Fixed Term Contract - Basingstoke

Posted 4 April by Police Mutual

We are currently looking for an enthusiastic Sales and Service Advisor with a passion for driving excellent customer service to join our Military Operations team in Basingstoke on a part time 12 month fixed term contract. This is a great opportunity to broaden and develop your knowledge on a number of products we offer to our Military customers and drive the business forward by offering a fantastic service in regards to new insurance quotations, mid-term adjustments on policies and renewals whilst maximising retention rates and cross sales.

In this role you will:

  • Be the first point of contact for our Military customers. This is a telephony based role so experience of taking inbound calls and making outbound sales calls is essential
  • Ensure all information is accurate and inputted into the system correctly
  • Confidently deal with new insurance quotes, amendments to polices, renewals and proactively maximise retention rates
  • Be passionate about our purpose, vision and values and deliver the excellent service that our customers have become accustomed to
  • Undertake all training, administrative duties and ad hoc tasks in line with business needs
  • Be adaptable to change and happy to work alongside others in a fast paced team environment

What we need from you:

  • Excellent communication skills and a confident and professional telephone manner
  • Strong attention to detail
  • Computer literate with a good working knowledge of Microsoft Office
  • A mature and professional attitude with a 'can do’ approach
  • The ability to work under pressure in a fast paced environment

We provide a full training for this role together with a great working environment and offer a fantastic Employee Benefits package including; a competitive salary complimented by 24 days holiday (this increases with service) plus bank holidays; life assurance and private healthcare PLUS flexible benefits to suit your lifestyle , discounts on financial products and consumer goods.

This is a great opportunity and if you feel you have right attitude together with the relevant skills then please apply now!

Required skills

  • Calls
  • Communication Skills
  • Customer Service
  • Insurance
  • Sales

Reference: 34517429

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