Sales and customer support coordinator

Posted 1 week ago by Brakes UK

Sales and customer support Coordinator


Role Purpose Statement

We are currently seeking to recruit a Sales Operations Co-ordinator to join our highly dedicated team at Deeside. You will effectively bridge the gap between the sales team, customers, Finance and several other areas within a large-scale and diverse company. Looking after a portfolio of large & small customers, the main areas of support are pricing maintenance, reporting and managing customer facing buying lists plus assisting in delivering adhoc information to support a wide range of projects and improvement initiatives across the department and for the sales team and/or customer.

A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.

Pro-active and strongly self-motivated, you will be highly IT literate, customer-focused, commercially astute and confident in your approach with both internal and external partners alike.

Key Accountabilities & Responsibilities

  • Develop and maintain strong relationships, at Sector Manager level & with a portfolio of customers
  • Attend customer and business meetings/calls
  • Be a primary point of contact on customer and business queries
  • Regularly engage with Sector Managers to discuss actions in support of both business and customer activities
  • Work pro-actively to improve the customer experience
  • Produce regular sales, product, pricing and delivery reports
  • Maintain buying lists, product substitutions & discounts in line with requests by Sector Manager/customer/supply chain and through bulletins/regular cleansing
  • Alignment of internal buying lists with customers/3rd party ordering systems
  • Identifying & correct IMS issues for ESI customers
  • Update promotional pricing activity
  • Action credits & debits when required
  • Maintain pricing/vistex agreements and assist on pricing reviews
  • Order and organise sales and promotional samples
  • Provide buddy cover when required
  • Keep buddy/T earn Leader updated with key developments on own portfolio and keep Bible information updated
  • Assist with training new starters
  • Work with Sector Manager to set up nominated lines
  • Update Sector Manager /customer on Customer Transition actions and ensure 3rd party systems updated
  • Assisting with product recalls, collating allergen information & customer allocations

Knowledge, Skills & Experience

  • Highly IT literate - MS Office (in particular Excel)
  • Experience working in a fast moving, pressurised team environment
  • Commercial awareness
  • Customer focused
  • Good team player
  • Effective communicator
  • Able to prioritise workloads and work well under pressure
  • Attention to detail

This position is in support of our Corporate Solutions and National customers and your key accountabilities & responsibilities will include:

  • Be highly proficient with MS Office " in particular Excel.
  • Support the daily uploads of customer price files.
  • Check and maintain customer pricing levels/buying lists.
  • Develop and maintain strong relationships within your team, the Brakes business and at head office level of your customers.
  • Attend Customer and Business calls as required.
  • Be a primary point of contact on related customer and business queries and issues.
  • Work pro-actively to improve and enhance the Customer Experience.
  • Produce and deliver regular and ad-hoc reports.

Sales Operations is an incredibly diverse and hugely rewarding environment that connects with every area of our business.

What you'll get:

• Competitive salary with annual salary review

• Huge discount on all sorts of lovely food

• Generous holiday allowance, with option to purchase more

• Recognition awards and Incentives

• Job security and career opportunities " We're part of Sysco " the Global leader in selling, distributing and marketing food products - so the opportunities really are endless!

• Pension

• …and much more!

There's a lot on offer, so what are you waiting for?


Reference: 39156899

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