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Sales and Customer Service Advisor - Central Norwich

Posted 8 March by CvWow Easy Apply Ended

Sales and Customer Support Advisors now required in Norwich city centre!

Are you looking for the next step from customer service within the financial / insurance sector - perhaps retail banking environment?

The company is one of the largest guarantor loan companies in the UK and part of the family owned Norfolk Capital group which has been around for 30 years. They have succeeded in growing without losing what’s important – their values and integrity. Their customers are at the heart of everything they do. They recognise and reward their top talent. Their team thrive in an open plan environment which is fun, friendly, and supportive.

They are looking for confident and organised individuals with strong sales and customer service skills to join their expanding sales and customer support team

Experience and background of their Sales and Customer Support Advisors

It will certainly help if you have a background in banking or insurance. It would also help if you have experience in working in sales or customer support roles and providing a world-class service. But none of this is essential.

Because most of all they are looking for people with great attitudes and great values. Thirty years of experience tells us that they can train most people to become a sales and customer support advisor, but great advisors have their values in their souls and they cannot train that. Either you have it or you don’t. They want to recruit great advisors – not just any advisors.

Interested? Let us tell you more being a Sales and Customer Support Advisor here

This is an office-based role, in the centre of Norwich. To be successful in this role you will be very well organised, service oriented and have strong communication skills to enable you to thrive in an online and telephony-based environment.

You will manage relationships with a number of customers through the day, so you must be a competent multi-tasker who has strong organisational skills and be quick and accurate on a computer. You must also have well developed customer service skills as connecting with their customers and helping them through their process is vital.

You will be the first critical point of contact for customers who visit either their company website or a partner’s website and enquire either online or by telephone. As a Sales and Customer Service Advisor, you will be working as an integral member of a dedicated team responsible for the pre-qualification and customer support of guarantor loan applications. You will be managing and co-ordinating individual cases from receipt of application through to underwriting. You’ll also be delivering an exceptional standard of customer service whilst using rapport building skills to help customers through each stage of their process.

What they offer

This is a full-time, permanent position comprising 40 hours a week including one Saturday morning a month for which overtime is paid. In addition, they offer:

  • £17,000 - £23,000 basic salary
  • Opportunities for career progression
  • 21 days holiday + bank holidays, increasing by 1 day per year of service (max 25 days)
  • Company contributed pension of 3% rising to 5% in April
  • Private medical health care with BUPA
  • Death in service benefit equivalent to 4 x salary

Career progression for their Sales and Customer Service Advisors

There are plenty of opportunities for career progression as well. All their sales and customer support team leaders started by looking at an advert like this and taking the plunge to join us and train as an Advisor. In addition, many advisors get promoted and join their ever-expanding underwriting department. Your progression is only limited by your ambition and ability.

If you share their values, if you care passionately about delivering great service, if you pride yourself on your professionalism, if you want to make a valuable contribution and make a difference then we would love to hear from you!

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Required skills

  • Advising
  • Customer Service
  • Sales

Reference: 34638563

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