Sales Advisor (Leisure Memberships)

Posted 16 June by BH Live

To offer a high quality Customer Service ensuring that the customer’s needs are fully met and exceeded both in terms of time given, information provided and membership opportunities promoted.

  • Provide a full customer service and assist and advise all customers in a polite and friendly manner, in order to make their visit to the centre an enjoyable experience.
  • Attend marketing and sales events to promote membership opportunities.
  • Collection, control and reconciliation of income in accordance with the centre’s cash handling procedures.
  • Provide advice and full and comprehensive information relating to membership packages available.
  • Actively work towards and achieve targets given on a month by month basis.
  • Tour customers and potential members around the centre.
  • Administer and maintain Membership Schemes and deal with queries relating to memberships from customers and Centre staff.
  • Administer a computerised or manual Booking System.
  • Assist with the administration of all Centres Courses, Parties and Activities
  • Present to the public a high personal standard of appearance and presentation in accordance with the Centre’s Staff Charter.
  • Assist with general administrative duties
  • Respond to telephone enquiries, ensuring calls are dealt with promptly and efficiently.
  • Attend training courses as required to meet the needs of the business.
  • Maintain the Centre’s cleanliness standards, in particular clean, tidy and organise all personal work areas
  • To be fully aware and adhere to the Centres’ Normal Operating Procedures/Emergency Action Procedures.
  • To assist with cover of any department within the centre as and when requested.
  • Must be prepared to work as a member of a team, assist or carry out the duties of other colleagues within the centre and must be flexible in the approach to work to reflect the changing nature of the business. Represent BH Live professionally to colleagues and customers.
  • Any other duty as required by your line manager commensurate with the post

Reference: 43056371

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