Sales Administrator

Posted 9 April by Lloyd Recruitment Services Ltd Easy Apply

Lloyd Recruitment Services Ltd is working with a leading employer based in central Croydon looking for a temp to perm Sales Administrator. The role is working within a busy sales & marketing department providing support to the team.

  • The role will involve providing support and efficient administration to the whole sales and marketing teams.
  • To provide front line support to our clients and new prospects with regards to general enquiries.
  • To carry out any general day-to-day duties as and when required to ensure the smooth operation of the sales and marketing departments.

Key responsibilities:

  • Complete all administration duties accurately and professionally, in line with the agreed format and timescales.
  • Answering the telephone and referring calls to the appropriate member of the sales team.
  • Assist Sales and Marketing Managers with administration tasks.
  • Supporting and assisting the team with administrative duties when required.
  • Inserting new prospect details onto the CRM system
  • Assist the Sales Director with production of weekly/monthly reports
  • Proactive lead research - produce lists of researched leads for the sales team to proactively approach.
  • Manage the 'inbound’ email box and assign emails to the relevant sales person, recording and making sure that the tasks have been actioned.
  • Manage the Live Chat client engagement system and pass on client enquiries to the relevant team members
  • Ensure that the customer requirements are met in a courteous, professional manner at all times.
  • Build relationships with teams throughout the business to ensure excellence in sales and customer service.
  • Be aware of and understand the departmental and business targets; and the role that you play in their delivery.
  • Provide event management support for marketing where required.

Key performance indicators:

  • Ensure that all inbound calls to the department are dealt with in a timely and appropriate manner.
  • Ensure that all Live Chat engagement is dealt with in a timely and appropriate manner.
  • Client requests such as contact detail changes are dealt with in a timely manner.
  • The 'inbound’ email box is effectively monitored and all requests are dealt with by the required sales person.

Essential knowledge/skills:

  • Excellent customer service skills.
  • Ability to multi task, with great attention to detail
  • Strong administrative and organisational skills gained in an office environment
  • Innovative, proactive and intuitive in assessment of customer needs and requirements.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office applications and solid IT skills
  • Positive Telephone manner
  • Good written, oral and electronic communication skills
  • Problem solving, analytical and numerical skills

The role is a temporary to permanent role, working 9am - 5pm Monday to Friday

£10 - £11 per hour (Perm salary £20,000 - £22,000)

Due to the high volume of applications, Lloyd Recruitment Services can only contact shortlisted candidates.

Required skills

  • Admin
  • Customer Service
  • Organisational Skills
  • Sales
  • Telephone Manner

Reference: 34860814

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