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Sales Administrator in New Barnet Area

Posted 1 February by Team Support Featured Ended

1.Main purpose of the job

  • To provide a consistently high level of customer service to all of our customers.
  • To help maintain accurate and up to date information on the website.
  • To effectively action daily reports and any additional reports as required.

2.Key Duties

  • To reply to all customer enquiries in a timely and efficient manner.
  • To ensure that all lines of communication are always available for the customers between 9am and 5pm.
  • To help maintain Trustpilot Scores through excellent customer service.
  • To process customer orders, cancellations, returns and credits.
  • To log all returns, cancellations, claims and quotes.
  • To ensure customers are updated regularly on the status of their orders.
  • To produce quotes for customers as and when required ensuring the correct prices, discounts and delivery time scales are given.
  • To follow up on quotes.
  • To help increase sales wherever possible.
  • To communicate with external suppliers and couriers.
  • To raise claims for damages or lost orders with external couriers within the relevant time restrictions.
  • To follow up on all claims until they have been resolved.
  • To help promote our special offers and Loyalty Programme whenever possible.
  • To action daily reports and any additional reports required by management.
  • To assist in researching new products to add to the website.
  • To assist in uploading new products onto the website.
  • To assist in maintaining accurate and up to date product information on the website ensuring that each page is as helpful as possible for the customer.
  • To organise and prioritise own work requirements to meet required deadlines.
  • Complete and maintain systems for filing and other related administration.
  • To ensure that you are able to cover the essential tasks of your team members.
  • Assist the Sales Manager in updating procedures to improve team performance.
  • Attend and contribute to team meetings and training sessions.
  • Review performance with immediate line manager to improve and maintain performance and continue self-development.
  • Liase and develop efficient and productive working relationships with other staff, departments and managers.
  • Responsible for presenting a consistently clean, tidy and professional appearance and attitude.
  • Undertake a proactive and responsible approach to the health, safety and welfare of yourself, colleagues, customers and visitors to the branch.
  • Undertake any additional tasks as requested by your line manager or any member of the senior management team.

Working shift is 8am - 5pm Mon-Fri with 20 days holiday.

Reference: 34370933

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