This job has ended. Find similar jobs.

Sales Administrator, Hatfield - Competitive salary plus achievable bonus! Fantastic company!

Posted 2 February by Red Door Recruitment Limited Ended

This is an excellent opportunity to work for a dynamic and global organisation with the potential to grow, develop and progress.

Working in a team of 7 but within lovely large open plan offices, you’ll be joining a fun but hardworking team and a great company who offer many perks!

You’ll be responsible for processing customer purchase orders efficiently and in a timely manner, acting as the main telephone point of contact in the department - both inbound and outbound - striving for excellent customer service levels at all times. Great attention to detail and a personable enthusiastic approach is key in this position.

Key Responsibilities:

  • Act as a first point of contact for customers and account managers
  • Process an order and track from beginning to end, running an effective order book (via SAP)
  • Utilise reports
  • Raising credit and debit notes to be approved
  • After sales support (dealing with damages, picking errors, ETAs, returns, invoice queries)
  • Respond to customer correspondence regarding account queries
  • Deal with logistic queries and problems within the stated service level agreements (SLA)
  • Keeping customer database up to date
  • To assist the internal/external sales force in ensuring that the region achieves its sales forecast
  • Calling customers to keep them up to date with changes on their purchase orders or to find out more information from the customer
  • Check stock availability/prices
  • Accepting and distributing orders

Person Specific:

  • Customer service experience is essential
  • Educated to GCSE level or equivalent
  • IT Literate and competent user of Microsoft packages (Outlook, Excel, Word &PowerPoint)
  • Excellent attention to detail and organisation skills
  • Excellent time management, multitasking skills and ability to meet deadlines
  • Ability to use own initiative
  • Personal attributes: self-motivated, attentive, patient, professional, goal orientated, productive, personable, optimistic and persuasive
  • Empathetic and able to read customers
  • Willingness to learn and strive for continuous improvement
  • Responsive and reactive when presented with surprises/challenges

Salary: Competitive! Plus achievable bonus!


  • Health care and dental insurance schemes, subsidised canteen, pension scheme, sports & Social Club scheme, option to join local gyms at reduced membership fees, 22 days holiday (increases by a day each year of service until it reaches 27 days), free car parking on site

Required skills

  • Admin
  • Customer Service
  • Orders
  • Sales
  • Service Level Agreements

Reference: 34388611

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job