We need to recruit two people for the Customer Services/Complaints role.
The following is a brief spec of what the role involves:
- Office based - customer services and complaints admin
- Manage customer complaints - and solve issues - delivery, damaged items, returns etc
- Handle calls and general customer queries
- Email customers - solve issues, explain
- Substantial spreadsheet use
Candidate should be:
- Proficient on a PC with heavy use of spreadsheets, order systems and email platform.
- Excellent communication skills - spoken and written
- Excellent on emails
- Excellent telephone manner
- Experience working in an office
Hours: 40 hours per week. The hours will be 10am - 6pm Monday to Friday and will include some weekend work with prior notice. Usually one Saturday/Sunday a month.
Job location: Batley.
Multi-channel online retail business - home products. Busy office.
Salary 17k - 19k
##cordant people are an equal opportunities employer and are acting as an employment agency - CPI ####
Cordant is acting as an Employment Agency in relation to this vacancy.