Sainsbury's - Returns Manager

Posted 6 March by Argos

We are currently recruiting for a Returns Manager to join our team on a six-month fixed term contract, working four days per week.

You will be responsible for the end to end management and development of returns agreements for all non-food returns, primarily Electricals (including faulty, overstocks, recalls). Your main focus will be establishing the optimum exit for stock to maximise recoveries.

As a Returns Manager, your main responsibilities will be:

I deliver operational excellence

  • Develop and manage the onward processing of returns which do not have a 'return to vendor agreement’ through management of 3rd parties for jobbing/refurbishment/onward sale/recycling
  • Work closely with the trading team to ensure the returns processing delivers against their needs and react to their requirements in terms of changes to RTV agreements
  • Identify synergies with the Argos Returns Team to identify processes which can be consolidated and reduce costs or increase recoveries
  • Track performance of returns yield from all streams and identify areas of improvement and focus
  • Define in-store process for managing returns and manage communication with retail on returns processes
  • Manage the 3rd Party Logistics provider for returns to deliver the agreed service levels, within the agreed budget
  • Work closely with the non-food commercial teams to move slow and non-moving stock out of the business in line with our zero waste to landfill process whilst maximising recovery rates

I am a trusted and engaging leader

  • Engagement with Technical team to ensure brand protection is adhered to in the returns process and that fault analysis data is shared to drive down volume of returns
  • Engagement with Trading, Merchandisers & Finance to ensure that buying 'terms and conditions’ for returns are met and relevant funding is accrued in the Trading accounts
  • Engagement with profit protection to ensure that security risks within the end to end process are minimised and any suspected customer/store fraud is investigated
  • Line management of a C3 Returns Admin Assistant

I am a commercial business manager

  • Responsible for managing circa £28 million value of returns, which equates to circa 720,000 units per annum processed through the Returns Centre
  • Manage 150 suppliers to re-coup circa £14 million per annum from return collections through satisfying 'return to vendor agreements’ terms and conditions
  • Increase the return to stock % for returns, through re-packaging/re-furbishing returns back to pristine condition for subsequent sale

I make decisions that put 'customers’ at the heart of everything I do

  • Work with retail to ensure that colleague processes in-store are robust, simple and are being accurately followed, to ensure integrity of return
  • Engage with key stakeholders from across the business to ensure there is acceptance and support of tactical and strategic developments

How I will succeed

  • Visibility of yield on returns to enable the Trader to maximise value in supplier agreements, whether through a 'Bought Out Guarantee’ or 'return to vendor agreement’
  • To minimise the dwell time of a return and to maximise the end yield achieved
  • Visible reporting in place to enable Trading to drive down the numbers of customer returns and to forecast return charges in their budget

What I need to know

  • Returns/Reverse Logistics Operational management experience
  • Experience of working cross-functionality across other areas of the business
  • Systems experience (RMS v9&10/RSS/)
  • Analytical & reporting skills
  • Experienced negotiator
  • Project management skills with proven track record

What I need to show

We are trusting each other, working together: works with stakeholders from across the business sharing and gaining knowledge in order to deliver great operational routines

We are making it simpler: Uses a breadth of thinking and broad business acumen to look at the operations in scope to see how they could be made simpler

We are delivering great service, driving sales: Is inquisitive and challenging of others around key performance data to identify opportunities to improve service across all the logistics activities

We are making it happen: Spot critical issues quickly that will impact service or costs and devise plans to minimise the impact and also identify root causes and long term resolutions

We are treating every pound as our own: Relentlessly look for every opportunity to reduce cost by working with whoever is necessary

We are cheering on our progress: Inspire the team around them to be the best they can be and recognises colleagues who live our values every day

Reference: 34617767

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