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Russian or German Customer Service and Reservation Agent

Posted 7 March by Kerr Recruitment Ltd Easy Apply Ended

Russian or German Customer Service and Reservation Agent

Contract (12 months) - Full-time

£18.5K + Benefits

Central London

Our client; a global company within the airline sector is looking for either Russian or German Customer Service and Reservation Agent to join their CS team, providing excellent customer service to passengers, selling tickets and promoting company's services.

Shift rotations: Monday to Sunday

Shifts will rotate from 8.00 a.m. to 16.30 p.m. and from 9.00 a.m. to 17.30p.m.

Main responsibilities

  • Handle reservations and bookings for flights, hotels, railways
  • Ticketing, issuing, reissuing tickets and refunds
  • Operate database efficiently as well as other internal systems to maintain accurate and up-to date records
  • Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)
  • Assist with queries from offices, Airports, other sections and other airlines to ensure smooth communications and operations.
  • Carry out other duties as instructed by Supervisor/Manager

Essential skill

  • Excellent English both written and oral is MUST
  • Fluent in Russian or German
  • Professional verbal and written communication skills
  • Proficient in computer skills
  • Familiarity with GDS system could be an advantage.

Please note:

  • If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
  • Please do not hesitate to regularly have a look at the Kerr Multilingual Recruitment website for an overview of all our vacancies.
  • We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.
  • We will keep your application for 12 months. If you would like us to stop processing your data before that time please inform us by sending an email to info @ kerr - recruitment . co . uk

Required skills

  • Customer Service
  • German
  • Russian
  • Tourism
  • Travel
  • Reservation

Reference: 34630133

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