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RTA Quantum File Handler

Posted 6 days ago by Keoghs LLP
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Salary negotiable
Lostock , Lancashire

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Fast Track Quantum - Part 7

To effectively manage a portfolio of litigated quantum-disputed Fast Track files. The role will involve handling cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to extend their litigated file handling experience beyond the Small Claims Track and into personal injury work.

Key Accountabilities:

  • Independent management of a caseload of Fast Track quantum cases, including effective planning and organising of the workload to ensure Court deadlines are met.
  • Delivery of agreed performance targets and quality standards
  • Analysis of the available evidence to create an initial case strategy on quantum.
  • Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
  • Drafting of Court document and complying with all Court deadlines
  • Instructing, briefing and liaising with Counsel.
  • Undertake court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement
  • Guide the Defendant through the litigation process where required and set expectations.
  • Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
  • Delegation of tasks where available and appropriate to other members of the team
  • Dealing with correspondence and telephone calls within strict service level agreements
  • Updating reports upon receipt of evidence as required.
  • Adhering to Client Guidelines
  • Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
  • Ensuring files are kept within ISO 9001 guidelines
  • To ensure compliance with the SRA Code of Conduct

Recruitment Criteria:

  • Previous experience of handling own caseload of litigated claims (either in a defendant of claimant role)
  • Understanding of case law and litigation practice and process, and Court Practice Rules
  • Ability to plan and prioritise workloads
  • Efficient in a process driven environment
  • Excellent listening and verbal communication skills
  • Excellent written communication skills and the ability to compose professional written communications
  • Ability to follow instruction with attention to detail
  • Ability to recognise when sensitivity and tact are required
  • Effectively work within a team
  • Proficient IT skills (Word, Excel and Office)
  • Good standard of education - 5 GCSE’s grade C/5 or equivalent including math and English

Preferred

  • Established experience in law through further education or experience.
  • File handling experience within a law practice or Insurer.
  • Good understanding of the high way code and basic road traffic act principles.

Salary / benefits:

  • Salary will be discussed on application, working from home 2-3 days per week (even after Covid (!)), Headspace membership - teaching mindfulness, meditation and wellbeing, Health Shield Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days), Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme*, Tech Scheme*, Season Ticket Loan*, Gym Flex* (*after successfully completing probation)

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;

Keoghs values

  • We listen, are down to earth and supportive
  • We work together towards a common goal
  • We’re friendly with a can do attitude
  • We care about our clients
  • We evolve

Reference: 45391510

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