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RTA Claims Handler

RTA Claims Handler

Posted 6 April by REED Insurance Easy Apply Featured Ended
An exciting opportunity for an RTA Claims Handler to join a large innovative leading organisation!

This organisation is one of the UK’s leading motor claims companies. They strive to deliver the best service that they possible can. They are looking for a hardworking Credit Hire Claims Handler to join their well-established business.

Salary: £20,000 to £30,000 with excellent benefits and 6 monthly pay reviews.


Duties Include:

• Process and manage Stage 1 & 2 injury claims received via the MOJ portal.
• Answer all incoming call enquiries in an efficient, expedient and customer focused way, ensuring that the customer receives a professional service at all times.
• Assess whether the company should be dealing with the injury claim and value and negotiate the injury settlement.
• Provide support to other claims departments when necessary.
• Administer claims correspondence in a timely and professional manner.
• Organise claims that are received in order to ensure all claims are processed within the constraints of the MOJ Portal. Process and record new and existing third party injury claims.
• Set and amend reserves and raise payments for various aspects of a claim.
• Review and verify data in order to ensure fraud is detected whenever present.
• Process settlement, interim, compensator and decision packs as received by the MOJ Portal.
• Negotiate with third party representatives in order to mitigate costs for the Insurer.

An Ideal Candidate will have:

• High level of interpersonal skills – the ability to build successful, mutually beneficial business relationships
• Negotiation and Influencing skills. Communication skills – able to communicate to people with various levels of knowledge face to face, over the telephone and in writing.
• Planning, organizing and time management skills.
• Good Problem solving skills.
• Computer literate and thorough understanding of company software.
• Basic report writing skills.
• A good understanding of the pre-Action protocol and the ability to interpret the JC Guidelines.
• A good understanding of personal injury and third party claims handling.
• A good understanding of the reserve philosophy and processes of the company.
• A good level of understanding of the Civil Procedure Rules.
• JC guidelines knowledge.
• Pre-Action Protocol knowledge.
• Educated to at least GCSE level A-C Mathematics and English.
Insurance qualification CERT CII combined with a minimum of 2 years’ experience.

If this sounds of interest, please contact Rebecca Hunt on 0161 833 2033 or by email on as soon as possible to be sure to not miss out on this opportunity.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34845630

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