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Robotic Process Automation Customer Success Manager

Posted 8 March by Applause IT Easy Apply Ended

Robotic Process Automation Customer Success Manager (EMEA)

To suit Mainland UK based candidate, close to the motorway network and a decent hub airport.

To £85,000 pa + Benefits + Bonus + Shares. Home based + International Travel

International publicly listed software house based in the UK requires enthusiastic and motivated individual from the RPA / ROM industry with a passion for customer success to join their team helping new customers on their journey with RPA technology. You will help them in their quest to dominate their market for AI based process automation software around the globe. They have offices in London, USA, Japan, Australia and India and their software is sold to fortune 500 companies via re seller partners including the likes of IBM and our Big 4.

The technology platform not only automates work but opens the opportunity to capitalise on new technology developments in AI, voice recognition, machine learning and virtual assistant technologies, to enable a transformation in customer experience and service offerings.

The Role:

To be responsible for elevating the customer experience within strategic accounts.

To ensure customers derive maximum business benefit from the product in as short a time frame as possible by mobilising the services and resources required to support the removal of all potential roadblocks along the customer journey.

To work closely with teams and partners to drive success and strive to make each customer you work with a reference client.

You will serve as the advocate of the customer to represent their needs with both their partners and the internal entities including Partner Management, Customer Support, Professional Services, Product Development, and Sales.

This role will warrant frequent discussions with customers and partners, webinar presentations, customer site visits across the EMEA region on a needs basis and with periodic status reporting on milestone achievements.

You will be responsible for ensuring customer satisfaction and contributing to long-term loyalty.

Additional responsibilities include: Identifying up-sell opportunities, making sure activities are aligned with customer business cases, deployments at scale, developing product road map knowledge of coming enhancements and the offerings of various alliance partners, coordinating introductions, mobilising teams, measuring milestones, bench marking, case study work and so on.

Required skills and experience:

Proven background (5 Years +) in either an RPA Consulting or Project Management or Customer Success Management role - working with large global corporate (Fortune 500) companies and organisations.

You will have experience of implement ions of large scale AI based automation programs using a recognised Robotic Operating Model (ROM) and RPA technology. Candidates with a strong project/program management and demonstrable consultative skills from similar areas will be considered. Full training on the ROM will be provided.

You will need to be a commercially astute team player who possesses excellent communication and customer-relationship skills - responsiveness, sensitivity and diplomacy when managing stakeholder relationships across all levels in any organisation. You will have the ability to strategically expand new opportunities within existing accounts and have superior customer facing skills and the ability to establish executive level relationships.

The Person:

Extremely well organised with the capacity to travel in addition to managing multiple customers remotely

Flexibility to work in a rapidly changing, complex environment

Proficiency in leading meetings and delivering presentations with excellent written and verbal communication skills

Passion for AI RPA and ROM technology

Great attitude with the ability to foster a fun, productive working environment is essential

Great Package on offer also including significant bonus, pension, health and significant share capital on joining.

Please send CV now and call Tim Morris on to find out more

Robotic Process Automation Customer Success Manager (EMEA)

To £85K + Bonus + Bens + Shares

Required skills

  • Account Manager
  • AI
  • Customer Success Manager
  • Global Software

Reference: 34633714

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