Risk Analyst - Transactions
We are looking for four Risk Analysts. This is a new position within a new team at an established company and is a great opportunity to be part of something really exciting.
Our client is a payments company, offering various payment solutions to their customers in the hospitality, retail and corporate sectors. They have recently merged with a large international company, and its already very healthy growth has accelerated at an amazing rate. It is this bank which is now recruiting new staff to support its acquisition.
The wider team are a lively and friendly bunch of people who work together really well to provide the very best service to their customers. Going the extra mile is standard practice and bespoke solutions are created whenever needed. Everyone is friendly and passionate about the company and its successes.
On a day to day basis you will be dealing with flagged transactions on customers’ accounts. These are card payments taken which do not fit in with the normal criteria of that customer. You will need to investigate each case, logging all findings and contact carefully on the Database. You will need to be organised and able to manage your workload to ensure that all cases are fully resolved, recorded and followed up where necessary. You will be natural and comfortable on the phone, and have a good standard of grammar and spelling to ensure professionally written emails are sent.
There may be occasion when you are dealing with missing payments, payment disputes and transaction queries. You will identify fraud and when customers are victims of fraud. Therefore you will need excellent attention to detail, a meticulous and methodical way of working, and tact and diplomacy when handling potentially difficult situations.
As the position is new you will have the opportunity to be involved in refining processes, finding the best ways of working, problem solving and this offers a real chance of progression and growth.
This role will use your strong and friendly communication skills, your organisation and your time management. You will be comfortable following carefully set out processes and procedures. You will be able to read people, use your initiative and be very thorough in your investigations.
This will be a very busy role, with challenges and reward. The ideal candidate will have at least one years’ office based financial experience and be well versed in Microsoft Office. You will be energetic, dynamic, helpful, hands on, willing and able to take control of situations that have a problem that needs solving. You will be able to think on your feet, be patient and understanding and manage situations as they arise.
Based in the north of Bishops Stortford, the offices are smart and provide a comfortable working environment. There is onsite parking and a staff kitchen. There are regular social events, pizza days, and the team make it a really great place to work.
The salary for this role will be around £20,000 - £23,000, depending upon your relevant experience. The company also offer a pension, 20 days holiday, plus bank holidays, private healthcare and a varied benefits scheme.
This is such a great opportunity for someone who is looking to kick-start their career. The company is established and secure, but preparing to launch on phase two! Now is the perfect time to join the team and be part of something really exciting.
What happens next?
In the first instance, please apply through this advertisement to Mission 4 Recruitment. We are working with our client to find the best candidates on the market. Successful applicants will be invited to meet the Consultant working on the position within the next few days, and we can come to you!
Interviews with the Hiring Manager will be held in the next week or so. We understand that you may have notice to give so we want to get the ball rolling as quickly as we can.
We look forward to hearing from you.
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are shortlisted will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
- Risk Analytics
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