RIF96 Helpdesk Officer

Posted 17 February by NHS National Services Scotland

Help Desk Officer

AfC Band 4 plus a High Secure Environmental Allowance of £1,336.68 per annum

37.50 Hours

Contract Duration – Fixed Term until 2023


To provide first line hardware and software support and advice to hospital staff. Meeting agreed Service Levels and delivering an effective and efficient end-user support interface for IT equipment/systems used.


Provide the hospital with an acceptable customer based first line support service through the IM&T department Help Desk for IT hardware, software faults, enquiries, general help and advice.


Knowledge of MS Windows Operating Systems, Office applications and Computer Hardware is essential as is a familiarity LAN and WLAN networking and protocols such as TCP/IP.


Experience within a Helpdesk environment is essential and the post holder will be expected to work in accordance with call handling procedures to ensure call are effectively resolved.


The closing date for applications is 12/03/2021. For an informal discussion please contact Thomas Best, Head of eHealth on.



If you have any queries regarding the application form or recruitment process, please contact the HR Team on .


Please note that due to current restrictions in place for COVID-19, all interviews will be conducted via videoconferencing (Microsoft Teams).


Reference: 42042683

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