Review Specialist

Posted 6 April by Gibson Hollyhomes Easy Apply

Large Renowned Financial Business

Starbucks, restaurant and gym onsite

Named in the Sunday Times Top 100 Companies to work for

The client are a fast growing, independent financial services business based in Trafford Park. With approximately 900 staff and growing, the company provides personal accounts, insurance, credit and lending solutions.

They are looking for career-driven individuals who have great experience within a customer service role to join their review team. They are offering a great starting salary, in house training and a great working environment.

Job Description

  • Conducting accurate yearly financial statements with existing customers by utilising effective questioning techniques
  • Conducting comprehensive fact finds with existing customers to determine their needs based on an up to date financial review
  • Assessing the full range of options available to customers and providing fair views on appropriate debt solutions
  • Ensuring customers’ best interests are considered at all times
  • Requesting necessary supporting documents, for example proof of income
  • Working to and maintaining KPIs within specified timescales

Skills required

  • At least 2 years’ experience of working in a customer focused service environment
  • Experience of working in a Business to Consumer environment
  • Ability to deal with multiple product range
  • Proven ability of achieving consistent KPI’s
  • Strong organisational skills
  • Intermediate computer skills
  • Able to work compliantly to defined standards
  • Demonstrates company values in all interactions whether internally, with colleagues or externally with customers

Reference: 34841438

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