Returns Investigator / Quality Control

A homeware importer based in Middleton with a new vacancy for a QC officer to investigate customer returns

Your new company
A homeware importer based in Middleton, Greater Manchester whose products are sold through well-known high street retailers. As part of their commitment to supplying high quality products they have created a new role for a QC officer to join their quality team and specifically investigate customer returns and poor product reviews to see if improvements can be made to their products.

Your new role
Your main responsibility will be to investigate customer returns and poor product reviews. You will be given direction from the Quality Assurance team who will provide you with a list of high-return or poorly reviewed products. It will be your role to locate these products and try to replicate the problems reported by customers. You will then pass your findings back to the Quality Assurance team so they can make changes or action recalls accordingly. There is scope for this role to grow, and could also include supervising the reworking of product - for example if the wrong information has been provided with the product or parts are missing, you will supervise the work to rectify any issues before the product is released to customers.

What you'll need to succeed
To be successful in this role you should have an understanding of the Quality process. If you have experience in Quality Control, product inspection or product testing this would be beneficial. You should be self-motivating and be able to manage your own workload as you will be working away from the main Quality team. You must have a driving licence and access to a car.

What you'll get in return
In return you will receive a competitive salary of around £20,000. There is the opportunity to be flexible with your start/finish times if you require flexibility and there is no weekend working. There is free onsite parking available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. I look forward to reviewing your application!

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Reference: 34650323

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