The Retirement Living Coordinator is responsible for facilitating the coordination and delivery of a professional service to Retirement Living customers across a designated patch of the retirement living portfolio, in line with care and support performance standards. RLC’s are to provide an effective provision and delivery of services, facilities and housing management across a group of schemes and day to day monitoring of service level agreements with partners whilst working as part of a staff team that is committed to ‘best practice’ in the social housing field.
Ensuring occupancy targets are met through lettings and refurbishments of properties.
Meeting rent collection and arrears targets.
To monitor the delivery of service contracts across a designated patch of schemes including lifts, heating, fire equipment, gardening etc.
Provide practical support and information to customers when entering the services and throughout their involvement with the service e.g. assisting customers in the completion of occupancy agreements and welfare benefit claims and liaison with benefit agencies.
Delivering high standards of housing management and ensuring that the service is meeting best practice by conducting regular site inspections across all schemes.
Monitoring and reducing issues of anti-social behaviour within services.
Clearly communicating customer responsibilities and tenancy compliance.
Working with colleagues to maintain good links with the local neighbourhoods.
Effectively using appropriate IT systems including housing management systems and maintaining professional and timely records.
To assess potential customers housing needs in consultation with relevant agencies and the customer in terms of their suitability to access the service.
To ensure that the company’s Health and Safety Policy is fully implemented at all designated schemes, ensuring customers are aware of the provision of security at schemes at all times.
Provide information to assist new customers on services within schemes and local communities.
Promote customer involvement at the schemes, working collaboratively with the Health and Wellbeing Team.
Encourage customers to participate in events, activities and the running of the schemes and promote integration of schemes into the local community.
To coordinate the lettings process to minimise void levels. To include; application of the voids procedure, implementing the organisations allocations policy, maintaining the schemes waiting list and to lead on promotion and marketing of the scheme.
To travel across the designated locations to deliver an effective service.
To observe the company’s code of conduct and maintain the highest standards of professional integrity.
To provide a high quality, customer focused service, championing the Riverside Service Style Practices.
To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service Delivery.
Ensure that all data is compliant with legislation and policies relating to data quality.
Any other relevant duties as required by the designated manager.
Reed Specialist Recruitment Limited is an employment agency and employment business