Join an amazing multi award winning insurance provider as a Retention Advisor. The company are a renowned forward thinking and progressive business which has contributed to the company winning over 100 awards in their 10+ year history. The successful Retention Advisor can look forward to working in a state of the art office, private health insurance, discounted gym membership as well as a very competitive salary of £18,500 in addition to achievable on target earnings of £30,000.
The company has won a plethora of awards such as Top 50 companies for Customer Service, Uk Customer Service Awards, best individual Provider and best PMI provider to name a few. Furthermore, the company have become a Defaqto 5 Star rated organisation. Successful B2B Retention Advisor can look forward to joining a company that no only cares about their staff's development but also their health. Additionally, B2B Lead Generators can look forward to a very competitive salary of £18,500 with on target earnings of £30,000, natural progression, 25 days holiday + bank holidays, regular incentives, discounted gym, subsidised café to name a few.
Duties for the Retention Advisor
- Handling customers that are looking to cancel or renew their services
- Using objection handling and negotiating skills to explore issues
- Resolving issues and retaining customers
- Building a strong rapport with the customer and gain a full understanding of their needs
- Enhancing relationships with customers
- Working towards targets
- Providing customer-focused service to all inbound, outbound and email interactions
Experience needed - Retention Advisor
- Previous experience within Retentions / Renewals or Sales
- Excellent communication skills
- A creative and innovative approach to problem solving
- Excellent customer service - always going above and beyond
- Excellent time management, self-motivation and a passion to retain customers
Based - Stockport
Hours - Mon-Thu 8:45-5:15 Fri 8:45-2:45
Benefits - Progression, Discounted gym, discount on Apply Watch, Pension, healthcare, 25 days holiday
If this sounds like you, don't delay, apply now for immediate consideration.
- insurance sales
- retention sales
- retention advisor