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Retentions Advisor

Posted 26 February by J2 Consultancy Ltd Easy Apply Featured Ended

Join an amazing multi award winning insurance provider as a Retention Advisor. The company are a renowned forward thinking and progressive business which has contributed to the company winning over 100 awards in their 10+ year history. The successful Retention Advisor can look forward to working in a state of the art office, private health insurance, discounted gym membership as well as a very competitive salary of £18,500 in addition to achievable on target earnings of £30,000.

The company has won a plethora of awards such as Top 50 companies for Customer Service, Uk Customer Service Awards, best individual Provider and best PMI provider to name a few. Furthermore, the company have become a Defaqto 5 Star rated organisation. Successful B2B Retention Advisor can look forward to joining a company that no only cares about their staff's development but also their health. Additionally, B2B Lead Generators can look forward to a very competitive salary of £18,500 with on target earnings of £30,000, natural progression, 25 days holiday + bank holidays, regular incentives, discounted gym, subsidised café to name a few.
Duties for the Retention Advisor

  • Handling customers that are looking to cancel or renew their services
  • Using objection handling and negotiating skills to explore issues
  • Resolving issues and retaining customers
  • Building a strong rapport with the customer and gain a full understanding of their needs
  • Enhancing relationships with customers
  • Working towards targets
  • Providing customer-focused service to all inbound, outbound and email interactions

Experience needed - Retention Advisor

  • Previous experience within Retentions / Renewals or Sales
  • Excellent communication skills
  • A creative and innovative approach to problem solving
  • Excellent customer service - always going above and beyond
  • Excellent time management, self-motivation and a passion to retain customers

Based - Stockport
Hours - Mon-Thu 8:45-5:15 Fri 8:45-2:45
Benefits - Progression, Discounted gym, discount on Apply Watch, Pension, healthcare, 25 days holiday
If this sounds like you, don't delay, apply now for immediate consideration.

Required skills

  • Retentions
  • sales
  • insurance
  • insurance sales
  • retention
  • retention sales
  • retention advisor

Reference: 34551978

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