Retentions Advisor - Plus £3600 Bonus!

Posted 9 March by Capita Customer Management

Salary: £16,185 per annum
OTE : Up to £3,600 per annum
Contract: Permanent, 37.5 hours per week
Shifts: Monday - Thursday 12pm - 8pm, Friday 10am - 6pm and Saturday 9am - 5pm with every Sunday and a set day off in the week
Start date: 26th March 2018

So, you're interested in being a Customer Service Advisor for O2 Outbound Retentions. That's great news. Let's see if you might be the right fit for this role. Here's what you can expect when you join us:

You take pride in helping people. You always have. No matter the outcome.
You pick up the phone. You listen. Ask questions. Look for a resolution, and have a conversation.
You know every customer is different. And you know it's never personal.
You empathise. You put yourself in your customer's shoes. You give 100%.
You persuade Nathan to stay with O2, so he doesn't have to change networks.
You encourage Helen to continue her insurance, so there's no issue if she drops her phone.
You're always learning. Every day. With every call.
You're part of a team. You share what you know. You all work together.

You bring your true self to work. You're adaptable, but you're still you.
You're enthusiastic. You celebrate every single sale. You're always winning incentives.
You're proud of how far you've come. And you're still growing.
You're eager for more. There's room to progress. You know you can do it.
You wish you'd found this job sooner. You're glad you applied. You've never looked back.

Reference: 34645379

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