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Retention's Advisor

Posted 5 January by Kelly Services Ended
Role: Retentions
Location: Nottingham
Salary: £8.50ph-£9.10ph
Duration: Temporary to Permanent

Your new company
Kelly Services are working in partnership with a business located in Nottingham city centre. The company are seeking Retentions Advisors to join their team. You will possess strong customer service and administration skills.

Your new role
As a Retentions Advisor you will be responsible for calling current customers. You will be negotiating with customers to retain their business You will need to understand customer circumstance and suggest resolutions from there.

To succeed in the role
You will need to have previous contact centre experience and retentions experience would be ideal. You will need the ability to remain calm and work under pressure. You will also need to be able to work as part of a team and on your own initiative. You will need to be IT literate and be able to build rapport with customers, having excellent communication and interpersonal skills.

Benefits
In return, the client offer an hourly pay of £8.50ph that increases to £9.10 an hour after 12 weeks. The hours of work are 37.5 per week Monday-Friday with one in 3 Saturdays worked. They have a rolling shift pattern including shifts from 8-4 and 12-8   Interested? For your opportunity to join a fantastic organisation click 'apply' now or for more information please call Shannon on .

Reference: 34151106

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