Retention Advisor - £20,000 - £24,000

Posted 23 February by DMD Recruitment LTD Easy Apply

Are you brimming with confidence and have a desire to be the best of the best?

DMD Recruitment are representing one of Lancashire’s fast paced expanding Insurance Brokers to add a Retention Advisor to their expanding team.

The Role:

  • You will be receiving inbound and placing outbound calls to all their existing customers.

  • Welcome calls to all customers to establish their experience they received.

  • Coordinating Direct Debit payments and calling customers who have missed their Direct Debit payment.

  • Ability to deal with the client queries.

  • Ensuring computer records are fully updated.

  • Organising workflows, diaries and chase calls within required timescales.

  • To use all data to maximise referral/retention.

  • Thinking out of the box, new ideas how process can be improved.

Who are we looking for:

  • Dedicated career driven individuals.

  • Brimming with confidence and a real people person.

  • Highly customer focused.

  • Self-motivated.

  • Ability to work under own initiative and as part of a team.

  • Insurance Professional within Commercial and Personal Lines experience.

What they can offer you in return?

  • Fantastic basic salary of £20,000-£24,000 dependent on experience

  • A career within a company that are truly going places!

Reference: 34542218

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