Retention Advisor - £18,000 - £24,000

Posted 24 May by DMD Recruitment LTD Easy Apply

Are you brimming with confidence and have a desire to be the best of the best?

DMD Recruitment are representing one of Lancashire’s fast paced expanding Insurance Brokers to add a Retention Advisor to their expanding team.

The Role:

  • You will be receiving inbound and placing outbound calls to all their existing customers

  • Welcome calls to all customers to establish their experience they received

  • Coordinating Direct Debit payments and calling customers who have missed their Direct Debit payment

  • Ability to deal with client queries

  • Ensuring computer records are fully updated

  • Organising workflows, diaries and chase calls within required timescales

  • To use all data to maximise referral/retention.

  • Thinking out of the box, new ideas how process can be improve

  • Cross selling at each given opportunity
  • Follow up sale calls to establish their experience
  • Quality Control
  • Complaints

Who are we looking for:

  • Dedicated career driven individuals

  • Brimming with confidence and a real people person

  • Highly customer focused

  • Self-motivated

  • Ability to work under own initiative and as part of a team

What they can offer you in return?

  • Fantastic basic salary dependent on experience

  • A career within a company that are truly going places!

Required skills

  • Call Centre
  • Customer Service
  • Debt Management
  • Retention
  • Cross Selling

Reference: 34542218

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