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Retail Systems Support Analyst / EPoS Support Analyst

Posted 17 January by Context Recruitment Limited Easy Apply Ended

Retail Systems Support Analyst / EPoS Support Analyst

An experienced IT Support Analyst with EPoS systems experience is required by a large-scale retailer to support retail systems used by several hundred of their stores across the UK.

This is an exciting opportunity to join a vibrant, house-hold name retailer, providing remote support to in-store users of its retail systems including Retail J and Enactor POS, Aiwwatch MDM and Motorola / Zebra Store Devices.

This position will suit an experienced IT support analyst with experience of supporting / troubleshooting Point of Sale (POS) technologies.

Essential Criteria:

  • Experience of supporting retail IT systems in a service desk environment (remote support)
  • Experience of logging, prioritising and managing incidents in-line with SLA's and OLA's.
  • A strong understanding of Microsoft Windows and ideally also MAC OS
  • Previous experience of supporting EpoS / PoS solutions, ideally Retail J and/or Enactor.
  • Previous experience of a Mobile Device Management system - Airwatch MDM or similar
  • Previous experience supporting Store Devices - Motorola / Zebra or other
  • Excellent communication skills and a commitment to customer service best practice

This multi-national retailer prides itself on its fun, vibrant company culture. They offer training and career progression and perks such as in-store discounts and loads of company events. A fantastic place to work!

Candidates must be eligible to live and work in the UK.

Required skills

  • Retail
  • Technical Support
  • Windows
  • POS

Reference: 33988736

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