Retail Store Manager

Posted 5 February by Company Confidential

Job Summary

We seek a strong business manager to lead and support all activities in the Flagship retail store to achieve designated business objectives. Furthermore, to inspire and nurture an unsurpassed service culture creating world-class client experiences in a dynamic environment and strengthen client relationships. To perform with professional integrity in retail operations, stock management, talent management and visual merchandising presentation and finally to represent the brand as an ambassador by promoting brand awareness and direction.

Responsibilities and Duties

Business Leader

  • Motivate and drive team to maximise sales and consistently achieve sales budget objectives while ensuring operational integrity

  • Initiate changes to improve the boutique experience for both team members and customers

  • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with all clients, ensuring the highest level of customer service is provided and mystery shop targets are exceeded

  • Manage and support inventory

  • Communicate and reinforce product knowledge and sales techniques to boutique team ensuring mastery

  • Communicate, support and monitor company KPI’s and proactively identify strategies to ensure performance standards are met

  • Lead the team to advance meaningful CRM and propose local events through networking and product launches that promote high client attendance and strong sales results

  • Proactively follow industry news, technology and analyse key market competitors

Performance and Talent Management

  • Conduct monthly coaching and appraisal meetings with boutique team to review performance and provide constructive, timely feedback

  • Conduct annual review process and set boutique team goals

  • Identify and create action and development plans for all employees

  • Attract, recruit, and retain a high performing team

  • Ensure a consistent and branded on-boarding experience for new team members

  • Manage staff resources and rotas to effectively drive sales and ensure the highest customer service experience

  • Protect employees and customers by providing a safe and clean store environment

  • Resolve health and safety, legal and security issues

  • Partner with Retail Operations Manager and Human Resources Manager for all employee relations issues to ensure effective and rapid resolution

Client Development

  • Manage business objectives to retain and develop potential clients

  • Promote brand awareness, establish store presence, and capture competitive market share through company events

  • Lead the team on executing consistently superior customer service and after sales experiences to increase and retain customer loyalty

  • Ensure the implementation, execution and measurement of company CRM initiatives through team action plans

  • Capture meaningful customer data to build professional relationships and personalise future client development opportunities

  • Monitor monthly CRM database reporting

  • Respond and resolve customer concerns in a professional and rapid manner

  • Implement action plans to generate new business

Operations

  • Report weekly store performance including business trends and competitor activity

  • Monitor store expenses and maintain store operating budget while aiming to reduce overall cost

  • Execute weekly mini-audits and regular stock inventory, investigating and reporting variances

  • Monitor and report merchandise inventory reports

  • Oversee the processing of daily incoming and outgoing merchandise requests and movements

  • Ensure availability of merchandise to maximise boutique sales

  • Execute monthly staff rotas in accordance with needs of the business and timely submit payroll records

  • Support and maintain visual merchandising standards

  • Maintain back of house stock storage organisation

  • Any other ad-hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the Store Manager

Qualifications and Skills

  • Ability to demonstrate experience in managing a retail store

Skills, Competencies and Proficiency:

  • Consistent performance

  • Autonomy

  • Computer literate

  • Supervision / Management of team and store

  • Attention to detail and accuracy

  • Organised

  • Decision-making

  • Ability to relate to others from different cultures

  • Professional Verbal and Written Communication

  • Customer service excellence

  • Market Knowledge

  • Strategic Planning

  • Ability to build and maintain strong relationships

  • Tracking Budget Expenses

  • Ability to manage, develop, coach and lead a team

  • Problem Solver

Personal Qualities:

  • Possesses entrepreneurial spirit


    Sales and Client

Required skills

  • Retail management

Reference: 33953155

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