Job Title: Retail Sales Consultant
Store Locations: Aldridge, Bedford, Birmingham, Birmingham - Fort Retail Park, Bletchley, Coventry, Hertford, Hitchin, Kenilworth, Lichfield, Luton, Northampton, Northampton - Weston Flavell, Rugby, Solihull, Stratford Upon Avon - Maybird, Stevenage, Sutton Coldfield, Tamworth - Venture Park, Welwyn Garden City.
Salary: £21,000 - £23,400 depending on skills and experience
Permanent| Full Time Hours or Part Time Hours
As part of the venue sales team you will generate sales leads, whilst delivering an excellent customer experience. You’ll be the face of SSE in store, representing SSE and our partner retailer, W H Smiths. You will travel around a number of the retail stores that are within a reasonable commute from where you live and so you will get to know the staff in each different store and engage with different customers who visit those stores.
You’ll be responsible for approaching customers, initiating conversations relating to a broad range of SSE products and services. You’ll take time to listen to the customer and understand their needs, to find the best solution to meet their requirements through clear, accurate and honest information. With every customer interaction you will aim to delight the customer, achieving a positive and memorable experience.
Your Skills and Experience
You should have previous experience of sales, ideally in a Retail environment. You’ll have the ability to follow a structured sales approach and meet governance requirements. You’ll be confident to explain the calculation of energy bills to Customers. You’ll routinely rotate around a number of key stores ensuring maximum exposure of SSE products. You’ll be enthusiastic, highly motivated, with a passion and drive to deliver an outstanding customer experience. You’ll be an excellent communicator, polite and friendly, with a resilient approach to selling. You’ll be confident working alone and as part of a small team. At SSE, you'll love working as part of a great team within an exciting industry. We provide full training for this role and the first 3-4 weeks of employment involve class based training. We'll also support you to look after your own development, invest in you when required & encourage you to take advantage of our company benefits.
The store locations to work within are as follows and we would need you to work in all stores which are within a commutable distance from your home on a rota basis. Please therefore ensure you are able to travel to the stores: Aldridge, Bedford, Birmingham, Birmingham - Fort Retail Park, Bletchley, Coventry, Hertford, Hitchin, Kenilworth, Lichfield, Luton, Northampton, Northampton - Weston Flavell, Rugby, Solihull, Stratford Upon Avon - Maybird, Stevenage, Sutton Coldfield, Tamworth - Venture Park, Welwyn Garden City.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.
We have an excellent benefits package as part of our offering. Here’s a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Just click the Apply button to submit your application, it doesn’t take long.
Closing date for applications is: Thursday26th April 2018.
Interviews will take place via telephone initially and then those whom progress will have a face to face interview in early May.
Start date is 11th June 2018.
This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.
- Business Development
- Customer Interaction
- Customer Service
- Field Sales
- Retail Sales