About The Royal British Legion
The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin - ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.
Our Values and Behaviours
Does the following describe you?
- A desire to provide a great customer service and support
- Enjoy and thrive working in teams and with others
- Passionate about supporting the Armed Forces community and honouring their contribution
- Come to work each day to be the best you can and to learn and develop
- An encourager, eager to share your knowledge and experience to help others
If so then we would like to hear from you….
To help coordinate the management of the Poppy Shop and to oversee all Customer Service activity internally and through the 3rd party Customer Response Centre (CRC). To be the first point of contact for escalated customer queries and complaints. To assist with the daily administrative tasks and processes of the Retail Operations team and to support the Retail Sales Manager where necessary.
The successful candidate will ideally have Retail experience within a customer facing and on-line environment or previous sales experience. They will have experience in following policies and processes and will have experience with stock control. The candidate will be customer focused and have strong organisation and communication skills.
The role is based at the Royal British Legion Poppy Village in Aylesford, Kent and will be required to work at least once a month within the Legion’s Head Office at Haig House in London. The role involves working at Retail events, including occasionally at weekends.
How to Apply
Please apply online at the Royal British Legion's website.
Closing date for this role is the 23rd of April 2018.
- Customer Service