Retail Regional Manager (Southern Region)

Posted 7 March by Austin Banks Ltd Easy Apply


Retail Regional Manager (Southern Region)


About the role:

As the Retail Regional Manager, you will demonstrate personal ownership of your stores and manage business performance within an agreed operating framework. You will lead and support a designated area of the retail estate which includes 5 Superstores and existing satellite stores. This role reports into the Head of Retail and Operations.


  • Take full accountability for the stores within your area of responsibility to achieve or exceed business targets
  • Positively challenge business processes to identify improvements to the way we operate
  • Inform and keep senior management aware of any opportunities and issues
  • Engage with and build collaborative and productive working relationships with key functions across the business; acting as a conduit between central functions and stores
  • Act as the central communications point for all stores, ensuring that they are able to operate at an optimal level

Continuous improvement:

  • Own and drive retail improvement initiatives, leading your team to achieve excellence in performance and service goals
  • Support Store Managers to manage end to end store processes; working with other departments where necessary to identify and deliver any improvements
  • Analyse reports and metrics to highlight any risks and opportunities; putting clear plans in place to solve any issues and drive improvements

Customer Service:

  • Promote and deliver a customer experience that delivers the highest level of customer service and retention
  • Coach managers to achieve high standards within every store; putting members at the heart of our decisions


  • Effectively manage and monitor stock diversity and range to drive sales and improve waste - working closely with head office functions
  • Use your knowledge of retail, our members and the external market to drive decisions that support better trading within each store
  • Take the lead in driving maximum sales to space ratios across the retail estate
  • Work through category space and sales performance to deliver the optimum balance for product range / space allocation
  • Develop both tactical and strategic plans to improve the member shopping experience and improve the first member shop retention
  • Apply a strategic viewpoint to maximise sales opportunities within each store
  • Lead Store Managers to manage their budgets and store targets effectively
  • Work with the Estates team during new store openings to support necessary activities such as recruitment
  • Maintain up to date knowledge of the market place, competitors and trends


  • In conjunction with the Head of Retail and Operations, lead the retail proposition including training, compliance and store standards
  • Be an advocate for change and transformation, implementing and embedding change projects with passion
  • Establish strong leadership and clear vision across retail stores teams, promoting a culture of empowerment, motivation and collaboration
  • Promote a safe working environment where all colleagues are involved, engaged, recognised, coached and developed to their full potential
  • Act as an escalation point for HR activity where necessary
  • Work with Learning & Development to develop training programs to develop our supervisors and colleagues to improve:
  • The customer experience
  • Merchandising best practice
  • Store reception improvements

About you:

  • Proven track record within a retail, customer centric role ideally with food retail/grocery experience
  • Demonstrable experience of managing large teams with the ability to motivate and get the best from teams
  • A passionate leader who can win 'hearts and minds’
  • Ability to think strategically
  • Solutions focused, with the ability to solve problems
  • Significant experience of building cross functional relationships
  • Strong commercial and financial acumen with the ability to demonstrate a 'trading’ mind-set
  • Personal energy, commitment and gravitas to drive and deliver
  • Flexible and willing to travel


Corby - however the nature of the role will require the successful candidate to travel and work at any of the Company’s locations across the Southern region on a regular basis. Visits to our Head Office Location will also be required.


Company/performance related bonus, company car, membership to staff shop, Free 2 x death in service cover.

Hours: Full time - this role will be to work 40 hours and this will include weekend and bank holiday working as required.

Salary/Wage: Dependent upon experience.

Reference: 34626323

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