Working in Retail is at the front line of raising the funds we need to deliver our cause, whilst delivering an exceptional service for our visitors. As well having an array of stunning product ranges, we partner with local craft artisans to support the sales of unique, local products which really capture the spirit of our special places. Directly interacting with all our customers that visit our shops, our retail teams are in a key position to inform our customers what amazing work we are doing as an organisation and where the money that is spent in our shops is being invested - whether this be investments in local projects or on funding our national strategy.
What you'll be doing
With your love of leading people and ambition to deliver beyond expectation, your role will be to set stretching targets and lead your team to deliver a unique retail experience. Through supervising and motivating staff and volunteers, you’ll manage the day to day operation and ensure the retail team are engaged to exceed customer service expectations, and are proud to talk about the amazing work the National Trust are carrying out with the money that is invested back into our property.
As well as being the leader of the retail outlet, you’ll work with all teams across your property to ensure the shop is an integral part of the visitor experience. Harnessing ideas from your team and customer feedback, you’ll identify new opportunities to drive income, you’ll make sure the merchandise reflects the properties unique spirit of place, and that your products will deliver stretching financial targets. You’ll know that delivering a fantastic retail experience is paramount to our ability to invest in conservation priorities, and you’ll coach and develop the retail team to drive sales, champion our cause and maximise our profits.
Who we're looking for
As the Retail Manager, you’ll have experience leading people and have been responsible for a retail operation previously. You’ll love being a positive role model and are naturally able to inspire people to deliver exceptional customer service, to exceed targets and understand how this funds our cause. So, you’ll be;
- Inspiring and great with people
- Enjoy working with and supervising a team and unafraid to give direction and feedback
- Target/ Sales driven
- Customer aware and take pride on delivering excellent customer service
- Able to bring to life new idea’s
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