Retail Liaison Executive

Posted 3 February by Acme Appointments

Experienced Retail Manager / Concessions Manager with a strong commercial awareness is needed for this newly created role within a dynamic venue in the Hartlepool area. The main focus of the role is to act as the liaison between individual concession managers & the marketing team to engage the visitors with new marketing & promotional initiatives and provide a first-class customer experience. You will need a background in retail / leisure venue management (gained within a leisure venue, department store, shopping centre or retail park) and be able to provide a strong customer focussed service.

  • Engage concession retailers in marketing & promotional initiatives
  • Manage statutory compliance and assist retailers with compliance
  • Manage tenant & visitor information flow
  • Managing intranet
  • Promote and ensure regular publication and distribution of retailer handbook
  • Manage and monitor key performance indicator information flow
  • Work with FM team during delivery process and opening to ensure a positive experience and successful launch
  • Provide full induction training to concession retailers
  • Monitor performance against corporate objectives and targets
  • Liaise with marketing & PR teams to ensure that all opportunities for positive PR in relation to concession retailers are maximised.
  • Ensure all activities work towards building a leisure brand which is unique & vibrant
  • Consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.
  • Monitor unit fit-out standards to ensure they support the brand

Experienced Retail Manager / Concessions Manager with a strong commercial awareness is needed for this newly created role within a dynamic venue in the Hartlepool area. The main focus of the role is to act as the liaison between individual concession managers & the marketing team to engage the visitors with new marketing & promotional initiatives and provide a first-class customer experience. You will need a background in retail / leisure venue management (gained within a leisure venue, department store, shopping centre or retail park) and be able to provide a strong customer focussed service.

Due to the number of responses we receive to our advertisements we are unable to respond individually to each application. If you do not hear from us within 7 days you may assume you have not been selected this time - but you are welcome to apply for any future vacancy you feel you are suitable for. Thank you for your interest in Acme Appointments.

Reference: 34390457

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