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Retail/Hair Session stylist

Posted 6 March by Adapt Resourcing Easy Apply Ended
  • Retail Session Stylist Reporting to Store/Department Manager

Purpose of the role

  • To represent the brand with excellence in all that you do.
  • To offer exceptional customer service with a strong knowledge of every product we represent
  • To ensure impeccable standards of merchandising and grooming guidelines are adhered to at all times.
  • To achieve all weekly/monthly sales targets across the Brand range in line with company expectations.
  • To showcase the product range through on counter demonstrations / one to one consultations with every customer - aiming to maximise every retail opportunity.
  • To have control over all inventory aspects of the range within stores of responsibility
  • To build and maintain strong relationships within all department stores, both with management and shop floor sales team.
  • To adhere to all department stores policies and procedures while working in store.
  • To conduct regular training sessions for in store staff within department stores in various locations across stores of responsibility.
  • To ensure all products are merchandised to highest of standards in line with company guidelines
  • To be a charismatic influencer leaving a lasting impression with a view to building brand awareness
  • To ensure exceptional standards of customer service
  • To identify customers needs and advise on solutions ensuring each opportunity is maximised
  • To have a professional and in-depth understanding of the range and every product we sell.
  • To build a strong loyal client base through excellent service and consultations.
  • To approach customers with confidence and entice them to the counter to showcase Brand
  • To closely manage the stores retail / merchandising & stock
  • To monitor and report all inventory related issues to the Head of UK Retail.
  • To accurately complete all required reports on sales and store performance weekly/monthly
  • To ensure that all Brand merchandising guidelines are effectively used in store in line with company guidelines
  • To conduct theatre on counter or designated area
  • To ensure an enticing atmosphere is created through product demonstrations.
  • To project an upbeat, engaging demeanor at all times.
  • To engage in conversations with all who pass the counter ensuring that each customer is introduced to Brand.
  • To encourage that Brand buzz is maintained by coming up with creative ideas to further the brand excitement

Key Accountabilities

  • Establish a form of regular communication with Store Managers/Department Managers and Sales Staff—one of your most important responsibilities is to be able to create and implement a plan of action based on opportunities together with Store Managers/Department Managers and Brand.
  • Establish strong rapport with the department store staff to ensure consistent coaching is delivered and evident in their efforts in your absence
  • Set goals for yourself and give status reports on these goals to the Head of UK Retail and periodically measure the progress/results of your goals.
  • Monitor achievement of period goals of all stores and communicate results.
  • Identify challenges in the achievement of all goals, and create and implement action plans to address and overcome these challenges.
  • To attend regular team and training meetings.
  • Ensure that you have a strong floor presence.

Education Overview

  • Plan, organise and deliver regular training for in store teams to further develop the skills of both new and existing consultants.
  • Create fun/motivational contests around the achievement of goals, tracking and rewarding results.
  • Provide monthly focus for store teams to encourage self study.
  • Support and assist education initiatives, as directed by the Head of UK Retail
  • Ensure consistency of training message is both executed by yourself and delivered through stores
  • To be available to answer any training related questions from consultants.
  • Liaise with other departments such as Personal Shopping/ beauty/fashion to maximise other opportunities.
  • To visit all stores scheduled, ensuring each visit is performance related and productive
  • To organise, conduct and hold motivational briefings on new product launches.
  • To incorporate new styling techniques utilising Brand product to achieve various looks
  • To liaise closely with Managers to provide constructive feedback.

Objectives and Business Overview

  • Monitor sales and in turn create an action plan on how you will achieve sales targets for each month.
  • Pursue in store opportunities or outbound opportunities that pertain to keeping in mind to respect the key messages.
  • Provide on a weekly basis an overview of opportunities that were maximised or missed with the company, why the counter target may have been achieved or not achieved.

Competencies we look for

  • Exhibits both skill and passion as a Sales consultant, Coach/Educator/Motivator & Stylist.
  • Communicates effectively across all areas of the business with the appropriate tone.
  • Achieves focused results.
  • Displays adaptability/creativity in problem solving.
  • Maintains high standards in organisation and dependability.
  • Displays a positive attitude and leadership qualities at all times.
  • An authority in hair, with strong background in session styling specifically.

Skills required

  • Exceptional confidence
  • NVQ level 2/3 hairstylist
  • Strong sales ability
  • Enthusiastic manner
  • Ability to inspire, motivate and coach
  • Have a passion for people and products
  • Strong organisational skills
  • Diplomacy and patience

Required skills

  • Advise
  • Customer Service
  • Department Stores
  • Hair
  • Retail

Reference: 34621859

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