Retail - Customer Service Leader - up to £30,000

Posted 4 November by Switch Consulting Recruitment Limited
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Retail Customer Service Leader - Heathrow

Up to £30,000 + Generous Annual Bonus


This role offers an opportunity for managers within retail to join a luxury brand.

Want a role that offers pace, energy and the buzz?

Want to experience working with luxury product alongside food & liquor?

The Client:

An International business that is truly leader within travel retail and delivering excellent customer service. The business offers exclusivity on a number of luxury goods including cosmetics, accessories and liquor. This is a multi million pound business that can offer fantastic progression opportunities.

The Role:

  • This is an exciting opportunity for an entry level management position in the business, you will work as part of a team to lead the way in delivering excellent customer service across the store.
  • You are responsible for inspiring a team of people to deliver sales and profit targets, through coaching, leading and role modelling exceptional customer service and operational standards within our airport shops.
  • This role encompasses commercial thinking and decision making alongside a strong understanding of people management and communication to large teams.

The Person:


  • Are passionate about providing exceptional service - both personally and in a team.
  • Are able to understand and communicate the commercial direction of the business in a meaningful way to employees at all levels Role model self-motivation, enthusiasm and professionalism.

You will have:

  • Previously coached/supervised/managed a number of team members within a service or sales environment.
  • A Proven ability to motivate and inspire your people.
  • Excellent interpersonal skills.
  • Ideal Backgrounds are Department stores, Beauty Account Managers, Luxury Retailers & Fashion Retailers

Required skills

  • Coaching
  • Customer Service
  • Management
  • Retail

Reference: 39280080

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