*To ensure all areas of the of The Terrace are Effectively Managed, this includes the outdoor sofa areas and day beds.
*To ensure the above points are maintained and cleaned on a regular basis.
*To ensure the Garden Lounge is effectively managed, this includes all SPA Guest Catering and Service.
*To make a conscious effort to make contact with members and guests, ascertaining there personal requirements and ensuring there personal comfort.
*To ensure staff are briefed before each shift, making them aware of expected business levels, vip's and special requests.
*To ensure all menus, cocktail lists and wine lists are up to date and in exceptional condition.
*To ensure that product quality and presentation of all Food and Beverage items are of the highest standard.
*To delegate tasks and manage effectively Restaurant team members reporting into you to ensure that guests needs and expectations are met and exceeded at all time.
*To take a keen interest in the current business situation and to bring in sound ideas to increase profit, decrease spending, up selling orders and maximising guests spend where possible
*To communicate with Head Chef on particular guest's requirements, and maintain a close and professional working relationship with the kitchen at all times
*To generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive set
*To maintain good communication between Kitchen/Restaurant and other departments on a daily basis re VIP's, specials, shortages and special dietary requirements.
*To ensure that operational standards are being maintained in line with AA (Minimum Score 85%) and Standard Operating Procedure and that any decline in service and standards are rectified through communication with the San Marco team members.
*Ensure that all areas are kept and maintained to a high standard and any issues related to Maintenance or HK are dealt with following the appropriate channels.
*To ensure that yourself and the Restaurant team are aware of and adhere to service standards, health and safety, fire and bomb threat procedures. Report any item which causes concern to staff or clients.
*To carry out any reasonable request from a senior manager.
*To ensure all items are processed through the POS system and charged accordingly to the correct accounts.
*To work closely with the Head of Purchasing to ensure all procedures are adhered to.
*To ensure that all spillage and wastage is recorded and passed onto the Head of Purchasing at month end.
*To ensure all Stock Management procedures are completed correctly and available at times given - this includes Opening and Closing Stock Counts and Wastage reports.
*To ensure rotas and payroll are in line with business levels and budgetary expectations, making adjustments and taking necessary action where needed.
*To ensure time sheets and requests for overtime are completed on a weekly basis.
*Ensure purchasing of equipment and equipment maintenance are controlled and in line with budgetary requirements.
*To ensure that all staff are trained according to SOP manuals and current club policy.
*To work closely with the HR department to ensure that we actively recruit the best available employees for the Presidents Bar.
*To work closely with the HR department on matters of discipline and grievance.
*To monitor closely performance levels of employees, identifying training needs and taking appropriate action where necessary.
*To ensure 3 month reviews, annual appraisals, job chats and job reviews are completed in line with company policy.
*To comply with statutory and company health and safety policy, maintaining the safety of guest and staff welfare whilst in the Club.
*To ensure regular and appropriate communication with other departments to maintain a courteous and professional relationship.
*To ensure the weights and measures act and liquor licensing laws are adhered to by all staff.
*To attend work punctually as per departmental rota.
*To maintain the highest standards of personal presentation and hygiene.
*To adhere to all club policy and procedure.
*To attend and carry out all statutory and Departmental Meetings.
*To carry out any reasonable request made by senior management.
This job description covers the main objectives, responsibilities and authorities of this position at present. Where necessary, changes may be made from time to time involving like or integrated work.