Resource Planning Manager
My client is a well-established and successful business who are looking for a hard-working and driven individual to join their team.
The successful candidate will develop and support the performance of the customer service teams, work closely with the management team and functional leads across the business forecasting, planning and analysing contact volumes.
- Management of resource planning for the service department and real-time support for customer contact
- Ensure forecasts, rotas and resource requirements are clearly defined and regularly reviewed and updated
- Support the customer service teams to understand their resourcing needs and effectively deliver the service
- Analysing data from various sources to provide meaningful insight into our resourcing needs
- Support the business to implement new and emerging technologies within resource planning
- To forge and maintain good relationships with all areas of the business
- Identify opportunities for improvement and work with business leads to develop improvement plans
- At least 2 years’ experience in your field
- Advanced Excel, DBA skills, software solutions and WFM tools
- Extensive resource planning experience within a B2C contact centre
- Confident at managing relationships effectively across the teams
- Influences outcomes by using effective negotiation
- Engaging and motivating style and attitude
- Flexible and adaptable approach to work
- Methodical and organised, managing own work and supporting others to manage theirs
If this role is of interest to you then please get in contact with Tara @ i2i Recruitment today for immediate consideration!
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas. We are a corporate member of the REC and are dedicated to provide a professional quality of service to clients and candidates alike.
- Resource Management