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Resource Planning and Dialler Manager - Kilmarnock

Resource Planning and Dialler Manager - Kilmarnock

Posted 4 November 2021 by Change Recruitment
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Resource Planning and Dialler Manager - Kilmarnock

This is a great opportunity for someone who is an experienced people leader with dialler management experience. We are looking for someone who is experienced in a multi-channel contact centre environment who is able to focus on capacity planning whilst managing the team day to day.

This is a fast-paced and at times demanding role so we are looking for someone who thrives under pressure and is able to bring enthusiasm and drive to the team. You have strong communication and presenting skills and are Microsoft Office literate. You are capable of providing MI and reports - analysing the data and making decisions based on this. Working from our clients Kilmarnock office, where you will be a key partner reporting into the Head of Dialler Services with matrix reporting to the Head of UK Core Operations.

This is an exciting opportunity for a contact centre professional who is strong in both technical skill and team leadership. There is a strong emphasis on communicating regularly and effectively with senior stakeholders, and there will be an opportunity to support with dialler optimisation across our European operations. You will be someone who is able to challenge ways of thinking and bring innovative ideas to the role.

Here's a bit more about our client

What’s in it for you?

  • A salary reflective of the role & your experience
  • Annual salary reviews based on your performance
  • Discounts and cash back across a variety of retailers through our employee benefit scheme
  • Cash-back private healthcare scheme through Westfield Health
  • Cycle to work scheme
  • 28 days holiday for the first 2 years, which increases with your tenure
  • Holiday purchase programme (you can purchase an additional 5 days per year)
  • Full access to our Employee Assistance Programme, with support in mental, physical and financial health

Who are we?
One of the nation’s largest buyers of debt accounts from reputable high street banks and other institutions.
Created in the US in 1996, we have contact centres across Europe, the Americas & Australia; employing thousands of colleagues.

What do we do?
We work with our customers to help them resolve their debt in an affordable way that works with their budget. Our aim?

Helping improve our customers’ lives by setting up affordable and sustainable payment plans in a professional & timely manner

A bit about the location & team
We’re based in Kilmarnock town centre; only 25 mins from Silverburn on the M77, and there are great transport links to the rest of Ayrshire.

Please contact Karen White for more information

Reference: 44603434

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