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Resource Planning Analyst

Posted 4 January by Midas Recruitment Ended

Our client, a local contact centre, are currently recruiting for a Resource Planning Analyst to provide support to the MI Manager. With a starting salary of between £25,000 and £27,000 this is an excellent opportunity to progress within a well-established organisation.

You will be responsible for:

  • Managing staff rotas and taking account of planned, unplanned absence and training
  • Inputting and submitting payroll onto the in house system for all the employees
  • Loading marketing information regarding adverts, mailings, and inserts onto the in house system
  • Maintain the AVAYA contact centre system and review the call flows
  • Producing any ad-hoc MI or analysis

The successful candidate for the role will be:

  • Expertise at data analysis
  • Advanced Excel skills
  • Confident with presenting when demonstrating data to senior managers
  • A strong administrator
  • Able to multitask, prioritise workload

As the Resource Planning Analyst you will have previous experience within a similar vacancy. This role is paying between £25,000 and £27,000

To apply for the job click apply and send us your CV.

Please Note: We do not contact or write to unsuccessful candidates. If you have not heard anything from us within 48 hours of the closing date, you should presume that your application was unsuccessful.

Required skills

  • Advanced Excel
  • Contact Centre
  • Data Analysis
  • Mi
  • Resource

Reference: 34133620

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