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Resource Planning Analyst - £30,000

Posted 2 February by HRC Recruitment. Ended
Are you an experienced Resource Planning professional?Do you have excellent Excel skills and a strong interest in all aspects of forecasting, planning and reporting?Would you like to work for a large professional company based in Glasgow centre?

Our client has a fantastic opportunity to join the business as a Resource Planning Analyst on a permanent basis. This is a great opportunity to join a friendly, supportive and established team who are looking to add an experienced Planner.

The Resource Planning analyst will be responsible ensuring the service level standards are met through working closely with the Resource Planning Manager and Operations Management team. This role will focus on all aspects of planning, forecasting, resourcing and reporting, so is a great opportunity to expand your skill set in a new environment.

Are you who were looking for?

Previous Resource Planning or Data Analytics experience is essential

Advanced Excel and Powerpoint skills are essential

Ideally you will have experience in total View WFM and Avaya Call Routing

A strong background in a similar position, with experience of creating, monitoring and controlling resource plans

Experience of providing MI reports in line with SLAs

Good communication skills

Analytical and technical approach

What does the day to day look like?

Reporting on all workload volumes and forecasts

Accurately forecast FTE requirements within the business area

Considering trend analysis and identifying opportunities and potential risks

Updating systems with exceptions such as sickness and overtime

Reporting of systems and telephony issues to relevant departments

Contribute with suggestions to support service level issues

Providing regular updates to operations management to keep up to date with any issues that arise

To apply for the above position please forward your CV to Cheryl Stobo using the apply online link.

HRC Recruitment acts as both an employment business and an employment agency.

Reference: 34385625

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