Resource Allocations Administrator

Posted 30 August by Utilita Energy Ltd

About Us

In 2018 Utilita won Best Smart Meter Experience and Best App in the uSwitch Awards. Utilita are one of the largest energy providers in Britain supplying gas and electricity predominantly to the pre-payment market. Utilita was established in 2003 with an aim to give customers a fairer deal, now supplying both customers and businesses.

Utilita currently employs around 1,500 people across their eleven sites nationwide. Year on year, Utilita continues to grow, resulting in departments expanding and creating many internal progression opportunities.

An exciting opportunity has arisen at Utilita for an Resource Allocations Administrator working at our Head office in Chandlers Ford, Eastleigh.

What You'll Be Doing

To provide engineers with a full allocation of work daily including patch maintenance, updating engineers' schedules, reducing work whilst there are engineer team briefs and training. Ensuring emergency technical issues are dispatched in a timely manner.

Key Accountabilities:

  • Organising and scheduling engineer workloads, ensuring availability for installations to be booked but not beyond their capacity.
  • Managing engineer's workloads daily through our booking system and other applications to ensure all jobs are completed.
  • To assist sub-contractors with queries, problems and questions in relation to systems and engineers work schedules.
  • Daily management of marketing and commercial project work, liaising with the relevant departments.
  • Managing the dispatch of faults whilst adhering to work within industry SLAs.
  • Maintaining all internal spreadsheets, contractor and engineer contact information.
  • To provide excellent customer service to both internal and external customers.
  • To obtain and evaluate all relevant information to handle enquiries.
  • To direct requests and unresolved issues to the designated resource.
  • To deal directly with customers by telephone.
  • Managing the dispatch of faults whilst adhering to work within industry SLAs.
  • To assist with any enquiries from the Contact Centre

What We're Looking For

Essential Requirements:

  • Administration experience
  • Excellent teamwork skills and organisational skills
  • Ability to work under pressure along with managing own workload
  • intermediate knowledge of Microsoft products, specifically Word, Excel, Outlook, PowerPoint and SharePoint

Desirable Requirements:

  • Resource planning experience
  • Understanding of Ofgem regulations and industry standards
  • Understanding of our internal systems CRM, Liberty and SRV
  • Full understanding or the processes & procedures related to role

Reference: 38799537

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