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Resolutions Officer

Posted 5 January by Reed Featured Ended
Are you experienced in dealing with complaints that is used to insuring resolutions are provided to customers and looking for work starting quickly? Are you customer orientated and have the ability to work calmly under pressure with strong communication skills?

We are looking for a candidate who can start as soon as possible on a temporary to permanent basis working Monday to Friday from 9am – 5.30pm for creative and innovative business based in Peterborough to join the team due to an urgent project which is focusing on customer complaint resolution.

Responsibilities:
• Communicates to the manager results around complaints received and action taken.
• Considers the implication on other areas before making decisions. Involves, consults and updates other areas in decisions that affect them in order to get a resolution for the customer.
• Drives process changes within Claims and Customer Service and influences other areas of the business to ensure the customer is central to any changes
• Able to pre-empt potential customer problems and issues before they escalate and take necessary action.
• Committed to delivering a high level of customer service through calls and emails
• Actively looking for opportunities to improve the customer experience through complaint handling and making sure first time resolution is achieved.
• Multi skilled across all brands and internal customer service areas to include claims processing and social media
• Investigate potential complaints, gathering information from a variety of sources including listening to recorded calls to ensure a satisfactory outcome

Please apply NOW as the roles will be starting quickly or please call Laura Fordham @ Reed on 01733 295880 for more information.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34154198

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