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Resolution Officer

Posted 4 January by Reed Featured Ended
Are you experienced in dealing with customer issues and ensuring resolutions are provided to customers effectively?

Can you work calmly under pressure and are customer focused?

I am currently recruiting for a creative business based in Peterborough who require a Resolution Officer on a temporary to permanent basis working Monday to Friday from 9am – 5.30pm.

You will be required to manage and resolve Customer Service related issues via telephone and email. You will also look to improve the customer experience through process changes identified through complaint management.

The successful candidate will need to have previous experience within customer management and complaints and the ability to manage own workload and be able to remain focused and positive throughout challenging customer situations.

For more information and to apply for the position, please apply through the website or please call Lauren Brown @ Reed on 01733 295880.

Reed Specialist Recruitment Limited is an employment agency and employment business

Reference: 34131693

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