Residential Concierge

Posted 8 March by Search Consultancy Easy Apply

Residential Concierge - Central London - £26,500 + excellent benefits

The Opportunity

A prestigious residential building is looking for a Concierge to join their team in Central London

This is a genuinely unique role working at one of the most exclusive locations in London with a very generous benefits package.

The Concierge position will be working in a team with other Concierges, Porters, Housekeeping and Maintenance and reports directly into the Residence Manager. The aim is to provide a seamless 24/7 5* Hotel Style service to all Residents and visitors. You will be working at a prestigious residential apartment with high-end facilities such as a gym, private gardens and roof terrace.

Some of the duties will be:
* Meeting and greeting Residents, Visitors and Suppliers
* Efficiently managing the flow in the lobby and lounges attached to the lobby including general inspection and assuring tidiness throughout
* Answering all incoming and efficiently following up (dealing with requests, logging defects into the system, responding to enquiries)
* Main/First point of contact for Residents requests
* General enquiries
* Travel planning + booking of cars/taxis

What You Will Need

The ideal candidate for this role would have a warm, friendly, personable approach with a 'can do' attitude. As this is a smaller Team consisting of approximately 5 Concierge (days and nights), Porters and Housekeeping/Maintenance, therefore a hands on, multitasking approach is required. The successful candidate will need to be able to connect well with the Residents and form strong relationships without overstepping the boundaries of privacy and be too intrusive.
It is important that this person is astute with computers and has knowledge of Windows basic systems and the eagerness and openness to learn other company operating systems.
The person would need to be well groomed to reflect the company imagine and adhere to the company grooming guidelines going forward.

A certain level of knowledge of the London Market, Restaurants, Events/Happenings is required and it is imperative that the person has a natural passion and curiosity for exploring the area and keeping up to date with the latest trends in London and its surroundings.
Although the role is very Concierge focused and would cover a lot of residential tasks, it is more important that the person joining the Team has the right attitude and is a Team player first and foremost. There needs to be a natural passion for customer service, therefore candidate from a 4 or 5 Star Hospitality background from roles such as Reception, Concierge, Guest Relations, Front Desk Receptionists, Supervisors or Duty Managers will be considered as well as people from a residential Concierge background.

What You Will Get

As you would expect you will receive a competitive salary and enjoy a generous benefits package.

The Lifestyle Concierge would be working 5 out of 7 days on a flexible basis (weekend coverage would be included too). The shift pattern will most likely be morning (from 07.00-15.30hrs) or afternoon shifts (from 15.00 - 23.30hrs) - Please note that shift times might vary and change according to Business demands. Although there will be fixed Night Concierges, flexibility with night work will need to be there, as during holidays night shifts might need to be covered on a rotational basis.

How To Apply

If you believe you have the necessary skills and experience then please apply via the link on this page.

If you have any questions about this opportunity then please contact Marcus at the Search Crawley Office.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Required skills

  • Hotel
  • Reception
  • Guest Relations
  • Concierge
  • Supervisors
  • Duty Managers
  • Front Desk Receptionists
  • Lifestyle Ambassador

Reference: 34634900

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