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Resident support officer

Posted 7 March by Cromwood Housing Ended

The role of a resident support officer

1 To ensure a smoot running of the office.

2 deals with enquiries from the residents pertaining to their stay.

3 To book new Residents in/out of the hostel, and ensuring that the right resident occupies the right flat

4 monitor visitors to the hostel, ensuring they don’t stay overnight.

5 ensure the environment is clean and all fire exits are free from items.

6 observe fire and safety regulations

7 complete building checks and paper work.

8 Log and report all fault and damages to the manager and any appropriate authority if necessary

9 over see the security of the Building, monitoring CCTV and calling the emergency services if required

10 informing your line manager of any incidences that may occur in the Hostel and complete the required

paper work, by filling the incident report form.

Duties and Responsibilities

Previous Porter, warden, caretaker, hostel or supported living accommodation experience is essential.

Good understanding of Health and Safety procedures in a work place and Residence

The ability to be able to use your initiatives and demonstrate common sense approach to duties

Coordinating office activities and operations to secure efficiency and compliance.

Good spoken and written English skills.

Clean and tidy appearance always

Respond to queries professionally or refer queries to your line manager when you are not sure

Basic computer skills required- email, MS, Word and Excel

Experience using CCTV Equipment is desirable

Able to develop professional relationship with a wide range of people inside and outside the company.

Self-motivated with minimal supervision as part of a team.

Flexible approach to changing circumstances with a willingness to undergo training and take on new tasks.

Personal commitment to equality and diversity.


Eligibility to work in the U.K

two proofs of address.

Successful candidates will be subject to a DBS check.


Paid Holidays and Training.

Hours of work, 08.00 am / 20.00hrs or 20.00hrs/ 08.00am Monday to Sunday

If this role is of interest to you, please forward your CV explaining why you feel you are suitable for this role.

1. Describe your organisation, and the reasons candidates would want to work with you.

2. Describe the role, specifying key duties and responsibilities, along with benefits

3. Provide details of the abilities, skills and experience of the ideal jobseeker.

4. Specify working hours, specific locations, benefits and foreign travel at the end.

If you have not heard from us within 14days of your application, we regret that your application has been

Required skills

  • Basic computer skills
  • Effective communication skills
  • CCTV operator
  • Good written and spoken English
  • Health &safety skills

Reference: 34629685

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