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Resident Services Associate Build to Rent - East London

Resident Services Associate Build to Rent - East London

Posted 8 November by Deverell Smith
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deverellsmith are searching or a Resident Service Associate to assist the front of house operations of a luxury build to rent scheme in East London. Our client is a leading BTR operator with multiple schemes around in the UK.

Responsibilities include:

  • Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
  • Conducting customers viewings and tours where required.
  • Undertaking pre-let inspections and arranging any necessary works, ensuring properties are ready for occupation
  • Dealing with the move out process, including dilapidations and returning damage deposits
  • Managing defects, repairs and warrantee issues through to completion
  • Logging receipt and collection of customer parcels.
  • Key management.
  • Building security and resident administration in line with GDPR.
  • Ad-Hoc duties as and when required.

Working hours:

Monday to Friday, 8am - 5pm.

Candidate profile:

Previous experience in a customer facing environment in the residential sector including build to rent, student accommodation or hospitality.

If interested, please apply and our team will be in touch.

Reference: 39328167

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