Resident Services Assistant - York House, Wembley

Purpose of the Role

To provide onsite lettings and property management services to a built residential development comprising 367 apartments in Wembley Park, Brent

To ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage with residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and, all issues are dealt with swiftly and in a professional manner.

The Team Leader will also be responsible for assisting the Resident Services Manager and General Manager with the task assigned, ensuring all tasks are completed to a high standard.

Key Responsibilities

• Welcoming residents to the scheme whilst providing first-class customer service at all times
• Ensuring the front desk is manned at all times and is presented to a high standard
• Monitoring the resident services email inbox and actioning requests and enquiries as required
• Creating a community feel through communication, events and innovations
• To act as the first point of call for residents to report maintenance issues
• Ensuring up-to-date resident communication via various channels including social media
• Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc
• Meet and greet with new tenants; providing Familiarisation tours and new tenancy information where required
• Completing full check-in and check-out reports
• Complete regular building walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
• Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc
• Assist in maintaining the documentation on the Savills Compliance systems
• Completing any special projects as required
• Completing any special projects assigned by the reporting Manager

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

• Strong interpersonal skills
• Proactive and dynamic taking ownership of all core duties
• Accuracy and attention to detail
• Excellent communication skills displaying sensitivity to and understanding of residents’ needs
• Ability to handle multiple tasks
• Competent in using, Word and Outlook
• Flexible and cooperative at all times, working as a member of a Team
• Understanding the importance of achieving deadlines and ensuring quality output
• Use initiative and take responsibility for providing solutions
• To ensure confidentiality and security of all business, client and customer documentation/information
• Well-groomed and of smart appearance
• Dynamic approach, problem-solving, well organized and ability to work well under pressure

Working Hours - 7am – 7pm shifts (9hrs per day) Monday to Sunday 5 days over 7

Salary - DOE up to £35000

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Please see our Benefits Booklet for more information.