Resident Liaison Officer

Posted 6 March by Unico recruitment

Resident Liaison Officer

£22k - £25k DOE

+ CAR or CAR Allowance, laptop & phone!


Our Client, a specialist building services company are working on behalf of their clients who are seeking an experienced Resident Liaison Officer /Coordinator.

Job duties and responsibilities

  • Carrying out pre-start kitchen and bathroom surveys, ensuring residents understand the scope of planned improvements.
  • Dealing with and giving advice to residents regarding future maintenance works to be carried out.
  • Organising survey programme for electricians, asbestos and buildings surveyors.
  • Providing effective liaison between client and site staff, developing positive relationships with residents in order to provide information and support during maintenance and improvement programmes.
  • Visiting residents during improvement works, ensuring that work carried out is to specification
  • Giving a clear understanding of works to be carried out in resident’s properties, arranging start dates/appointments and monitoring access to properties.
  • Ensuring resident satisfaction is achieved by handling customer complaints and resolving any issues as quickly as possible.
  • Helping to determine the appropriate action to be taken in respect of third party claims, liaising with head office and relevant contracts managers.
  • Participating in meetings to review the works carried out with site staff and other RLOs and creating weekly reports/handover.
  • Scheduling property improvement works and issuing programmes of works to sub-contractors
  • Resolving complaints from residents and processing claims where applicable
  • Coordinating the completion of defects
  • Ensuring all related documentation is accurate and completed on time
  • Attending meetings with sub-contractors and external stakeholders

The candidate

  • Similar work in a building/construction company preferred
  • Social housing experience required
  • Experienced in administrative tasks
  • Be able to pick up bespoke in house systems quickly
  • Computer literate
  • Excellent written and verbal communication skills
  • Customer focused
  • Ability to deal with tenants

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment wishes you the best of luck in your job search.

Unico Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK


Unico Recruitment Ltd is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified

Required skills

  • Social Housing
  • Resident Involvement

Reference: 34618702

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