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Reserve Forces and Cadets Association RFCA Manager

Reserve Forces and Cadets Association RFCA Manager

Posted 19 November by DIO


Andover, South East, SP11 8HJ

About the job


Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.

Responsible for supporting the Assistant Head in providing Customer Support and Customer Delivery to the Reserve Estate. The RFCA Manager will be responsible for leading the DIO RFCA support team, and will work on behalf of the Customers to deliver the RFCA aggregated programme of works and the assurance of estate policy compliance. The RFCA Manager will be focused on stakeholder engagement, project delivery, performance management and identifying opportunities for improvement.

Job description

The RFCA Manager is responsible for ensuring that the RFCA team adhere and conform with all agreed DIO TLB process and operating procedures and that Council of Reserve Forces and Cadet Associations (CRFCA) and the RFCAs deliver facilities management in accordance with the DIO/CRFCA Service Level Agreement (SLA). This includes the annual review of the SLA to accommodate agreed changes.

Overseeing the ABC process and delivery of the outputs in the SLA and the funded programmes of work within agreed timescales and budgets. Scrutinising and recommending monthly payments in response to CRFA request for funds. Handling all business pertaining to RFCA/RFCA delivery and the Volunteer Estate and for liaison with senior managers within DIO and the wider MOD stakeholder community.

Representing DIO at all meetings as required under the terms of the SLA.
Support to response provision for Parliamentary Questions and Freedom of Information requests regarding the RFCA Estate.

Post Locations
Marlborough Lines, Andover SP11 8HJ

ResponsibilitiesMain responsibilities include:

• Management of the DIO RFCA team
• Key DIO point of contact and conduit into RFCA for all stakeholders
• Stakeholder Engagement (Including internal DIO SMEs, Customers and the Supply Chain)
• Customer Support and Customer Delivery to the Reserve Estate
• Delivery Programme Management
• Risk Management
• Assurance of estate delivery policy compliance and Asset Management
• Compiling reports and returns
• Supporting the Assistant Head in managing Governance meetings and Working Groups
• Work with CFRCA and the RFCA Associations to identify process improvements

Essential Experience
Strong interpersonal skills
Line Management experience
Stakeholder Management experience
Ability to adapt to changing priorities and tight deadlines

Desirable Experience
Experience of working in an infrastructure role or service delivery environment would be advantageous
Experience of delivering large programmes of works
Management of Risk
Commercial Awareness

Travel Requirements
There will be a requirement for regular UK travel to attend meetings and visit stakeholders. Some overnight stays may be required. As such a full UK driving licence is considered essential.

About our Team
DIO Regional Delivery (RD) South West (SW) and Reserve Forces & Cadets Associations (RFCA) Region manages delivery of contracted facilities management services and other Estates associated works to Ministry of Defence Establishments and Military users within three sub regional areas that make up the SW region; providing support to the RFCA for the whole of the UK.

This service involves Contract Management and key relationship management with estate users, key suppliers and includes liaison with other MoD and DIO depts/work streams, including H&S, Construction and Engineering, Programme Development, Project Delivery and Commercial to maintain DIO outputs in support of Military Capability.

Responsible for covering the delivery of projects, facilities management and disposals to meet the operational requirements of the military customers. This includes contract management; key relationship management with senior users, Contractors and other elements of DIO; ensuring robust performance management and assurance processes are in place to meet the statutory requirements; and, that clear reporting and governance frameworks are in place to meet customer needs.

About DIO

DIO is part of the Ministry of Defence (MOD). We play a vital role in supporting Defence by leading and managing the delivery of what the Armed Forces need to live, work, train and deploy on operations. Our people share the common goal of supporting our Armed Forces through management of the military estate. See more on Defence Infrastructure Organisation – GOV.UK

To find out more about us, take a look at the attached Quick Guide to DIO or you can view our YouTube video to see more about our work

To help achieve our objectives, we believe in six important values (Safety first, Collaboration, Integrity, Agility, Accountability and Enthusiasm) that underpin our vision and mission. These values equip us for the future and shape how we work together. These values are designed by DIO for DIO.


Full UK Driving Licence


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Working Together
  • Managing a Quality Service
  • Changing and Improving
  • Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

  • Leadership
  • Working Together
  • Managing a Quality Service
  • Changing and Improving


BenefitsWe are passionate about delivering great things for our customers. But we also know you will have a life outside of work; we respect your priorities and our industry leading flexible working practices will give you real freedom to balance work and life.

We employ talented people who challenge and guide each other. At DIO you will work within a highly capable team who will support you to develop your skills, knowledge and experience.

Some of the many benefits you will receive:

• Professional and Personal Development of skills
• Flexi-time scheme upon completion of 6 months service
• Alternative working practices
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
• In addition to 8 public holidays per year you will also receive leave for HM The Queen’s birthday.
• Minimum of 15 Days Special Leave in a rolling 12-month period for volunteer reserve commitments.
• Special Paid Leave to volunteer up

Reference: 39400314

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