Reservations Agent- for a luxury travel company
London - Central
Salary £22k - £25k depending on experience plus benefits
Monday - Friday 8.00 - 18.00 Shift rotation / 1 in 2 Saturdays- 9.00 - 13.00pm
Jewels Travel Recruitment are seeking a Reservations Agent for a Luxury Travel Company in Central London. This position is very customer service focused and dealing with travel agents.
Must have experience working within customer service or reservations within the travel industry.
This position is held within the Reservations department and is responsible for selling companies products and any related add-on products. This involves (but is not limited to) checking availability, taking new and editing/updating existing reservations as well as troubleshooting
Efficient call handling & processing all aspects of reservations from EMEA Trade Partners
Assisting any EMEA Direct Consumers, booked with a Trade Partner, with their queries always ensuring the Trade Partner is kept informed of the outcome
- Customer Service
- Verbal and written communication skills
- Organisation skills and ability to prioritise tasks
Must be able to:
- Work independently and be self-motivated Be an effective resource in a team environment
- Provide knowledgeable, courteous and efficient service
- Responsible for maintaining thorough knowledge of product, policies and procedures
- Attention to detail and accuracy
Years of experience:
2-3 years’ experience in the Reservations/Sales Environment. Preference for luxury and/or travel knowledge.
How to Apply:
Please note only suitable candidate will be contacted for this position. If your skills are not what the client is seeking for this position your CV will be added to our database where you will be considered for other roles as they become available that match your skills and experience.
Once you are added to our database you will receive emails of our "New Vacancies" covering all our new and available jobs as they become available
Please note our Jewels Recruitments system for job alerts run on keywords that might be in your CV or your post code location is relevant to the new job advertised.. So not always is the job sent to you an exact match of what you are seeking.
You will also receive weekly/monthly email newsletters from Jewels Recruitment, listing ALL available jobs in various locations and salary bands.
Please advise us if you do not want to receive these new job alerts.
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- Communication Skills
- Customer Service
- Organisational Skills
- Travel Agent
- Reservation management