Reservations Agent, £16,000 p/a + monthly incentives
Part time or Full Time, Permanent and Fixed Term Contracts
Ensuring our guests have a world class experience is our number one priority; they are at the heart of every decision we make. You will be the first point of contact they have with the brand, building rapport and trust quickly with our guests on the phone, making them life-long customers. Through listening to their requirements and asking questions to further understand their needs when staying with us you will scour all resources available to you to provide a number of different options to the guest that closest matches what they’re after. You will have a confident, friendly and professional telephone manner and ensure that all queries are resolved in a timely manner. With a natural flair for problem solving, you will be able to ensure that even the most challenging requests can be resolved. Your honest and transparent communication style will guarantee our policies and T&Cs are adhered to, safeguarding the business whilst working towards your own KPIs.
Becoming part of the Premier Inn family means learning how to provide a market leading, world class customer experience. Your knowledge of Premier Inn and associated brands will allow you to take a consultative approach to queries and demonstrate a genuine care for the guest in turn generating quality revenue through ensuring the guest is offered the right product for them. Your ability to influence is second to none and having a commercial awareness and understanding of your internal stakeholder’s activity will support the business in meeting its KPIs and ambitious growth plans.
So, if you see yourself inspiring our guests, driving business performance and being part of the Premier Inn family, we would love to hear from you today.
- Proficient English, both written and spoken
- Confident using a number of different computer programmes simultaneously